Birchlake Recruitment Engagement Hub

Chief Risk Officer

Buckinghamshire

Permanent

Full-time

Job ID:

34754

Published date:

2026-09-09

Summary

Birchlake Recruitment is delighted to be partnering with a leading UK financial services organisation based in Buckinghamshire on an exciting opportunity for a Chief Risk Officer.

About the job

What you'll bring to the role:

In this role, you will lead and direct the Risk & Compliance function, providing independent second-line oversight of the firm's Non-Financial Risk, Regulatory Compliance and Financial Crime frameworks. You will ensure the business meets its regulatory, legal and ethical obligations, while supporting strategic objectives, operational resilience and good customer outcomes.

Main Accountabilities:

Leadership:

Lead and direct the Risk & Compliance function, overseeing risk, regulatory compliance and financial crime professionals.
Motivate and develop the team through clear objectives, performance management and succession planning.
Build a strong risk and compliance culture across the organisation, aligned to the firm's values and regulatory expectations.

Non-Financial Risk Framework, Governance & Culture:

Establish, implement and continuously enhance the firm's Non-Financial Risk Management Framework, ensuring risks are effectively identified, assessed, monitored, reported and managed in line with the firm's risk appetite.
Lead the development and embedding of risk governance, policies, risk methodologies, reporting and Risk & Control Self-Assessments (RCSAs), providing independent challenge and oversight of operational, conduct, regulatory, reputational, outsourcing and operational resilience risks.
Promote a strong risk culture across the organisation, ensuring risk ownership, accountability and informed decision-making are embedded within business activities and strategic initiatives.

Regulatory Compliance Framework:

Maintain and oversee an effective Compliance Framework that supports compliance with applicable regulatory and legal obligations, including FCA requirements, Consumer Duty, Consumer Credit legislation, Insurance Distribution requirements, SM&CR and other applicable regulatory standards.
Provide strategic advice and challenge to the Board, Executive Management and Senior Managers regarding regulatory obligations, conduct risk and compliance matters.
Ensure compliance risks associated with new products, business initiatives, customer journeys, outsourcing arrangements and strategic change programmes are appropriately identified, assessed and managed.
Maintain effective compliance policies, standards and governance arrangements.

Financial Crime Framework & MLRO Responsibilities:

Fulfil the role of Money Laundering Reporting Officer (MLRO) and maintain responsibility for the firm's Financial Crime Framework.
Oversee the management of Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions compliance, anti-bribery and corruption, fraud risk oversight and financial crime prevention arrangements.
Ensure financial crime risk assessments, controls, training, monitoring and reporting programmes remain effective and proportionate to the firm's risk profile.
Oversee suspicious activity reporting, financial crime investigations and regulatory notifications where required.

Monitoring, Assurance & Testing:

Develop and maintain integrated Risk and Compliance Monitoring Plans using a risk-based methodology.
Ensure sufficient monitoring, thematic reviews, assurance activity and testing is undertaken to assess the effectiveness of risk management, compliance and financial crime controls.
Report findings, control weaknesses, breaches, incidents, emerging risks and thematic trends to appropriate governance forums.
Ensure management actions are tracked through to satisfactory closure.

Corporate Compliance & Data Protection:

Maintain and oversee the Corporate Compliance and Data Protection Frameworks, ensuring compliance with applicable legal, regulatory and ethical requirements.
Lead oversight of Anti-Bribery & Corruption, Conflicts of Interest, Gifts & Hospitality, Whistleblowing, Competition Law, Policy Governance and Data Protection obligations, ensuring appropriate controls, governance, monitoring and reporting arrangements are maintained.
Promote a culture of integrity, ethical behaviour and accountability through effective training, awareness and employee engagement programmes.

Horizon Scanning, Governance, Reporting & Regulatory Engagement:

Maintain an effective horizon-scanning process to identify emerging regulatory, legislative, industry and risk developments and assess their potential impact on the business.
Develop and maintain robust risk and compliance management information, key risk indicators and governance arrangements to support effective oversight and decision-making.
Provide regular reporting to Executive Management, Risk Committees, Audit Committees and the Board, including annual Compliance, Risk and MLRO reports.
Act as the primary liaison with the FCA and other relevant regulatory bodies, managing regulatory interactions, submissions, supervisory engagement, investigations, information requests and regulatory inspections.

About you:

Vital:

Significant senior leadership experience within an FCA-regulated financial services organisation.
Proven experience leading Non-Financial Risk, Compliance and/or Financial Crime functions.
Experience operating under the Senior Managers & Certification Regime.
Strong working knowledge of:
Risk Management Frameworks and Governance
FCA Handbook
Consumer Duty
SM&CR
Fraud risk management
Operational Resilience requirements
Experience engaging directly with the FCA and other regulators.
Strong influencing, communication and stakeholder management capabilities.
Proven ability to provide independent challenge at Executive and Board level.

Desirable:

Motor Finance industry experience.
Professional qualifications such as ICA, ACAMS, FCII, ACII, IRM or equivalent.
Experience leading enterprise-wide risk and compliance transformation programmes.

What you'll get in return:

You'll recieve a competitive salary and highly competitive discretionary bonus structure. You'll also have access to their colleague car schemes as well as a generous pension scheme and flexible benefit pot that can be used to find the benefits that are right for you.

You'll also have access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance.

If you're an experienced Risk & Compliance leader looking for an opportunity to make a genuine impact at a senior level, we'd love to hear from you.

Apply today or contact Birchlake Recruitment for a confidential discussion about the role.

Read More Apply Now

Senior Compliance Manager

Berkshire

Permanent

Full-time

Job ID:

34853

Published date:

2026-08-11

Summary

JOB DESCRIPTION

Job Family: Compliance

Job Title: Senior Compliance Manager

Entities: CA Auto bank S.pA subsidiaries in UK

Reports to: Head of Compliance, CA Auto Finance UK Ltd

Location: Slough, UK (Hybrid)

JOB OVERVIEW

The Compliance Manager supports the Head of Compliance & MLRO in the implementation and maintenance of the Company’s Compliance Framework across all UK entities.

The role provides day-to-day leadership of the Compliance function, acting as the primary operational lead for compliance oversight activities, intermediary oversight, compliance monitoring and regulatory implementation. The Compliance Manager will deputise for the Head of Compliance where appropriate and ensure the effective delivery of compliance activities across the business.

The role is hybrid, combining strategic oversight with operational leadership. Regular travel throughout the UK will be required to support Regional Compliance Managers, undertake compliance reviews, engage with business stakeholders and retailers, and represent the Compliance function where appropriate.

RESPONSIBILITIES

Leadership:

Support the Head of Compliance & MLRO in maintaining an effective Compliance Framework across all UK entities.
Act as deputy to the Head of Compliance during periods of absence or as delegated.
Provide day-to-day leadership, coaching and development of the Regional Compliance Managers and wider Compliance team.
Allocate and oversee departmental workload, ensuring activities are completed to the required quality and within agreed timescales.
Drive consistency and quality across all compliance monitoring activities.
Provide visible leadership across the Compliance function, maintaining an appropriate balance between office-based management and field engagement

Compliance Monitoring & Oversight

Develop, maintain and execute the annual Compliance Monitoring Plan in conjunction with the Head of Compliance.
Oversee second-line compliance monitoring activities across all business areas, ensuring compliance with FCA rules, Consumer Duty and internal policies.
Perform thematic reviews and targeted compliance assessments where emerging regulatory risks are identified.
Ensure all monitoring activities are appropriately documented and retained within the Compliance repository.
Ensure both internal and regulatory product governance requirements are met when new products and activities are initiated by the business.
Monitor remediation activity arising from compliance reviews and report progress to senior management.
Maintain an effective presence across the business through regular engagement with operational teams, retailers, brokers and other stakeholders, balancing office-based leadership with field-based oversight activities

Intermediary Oversight

Manage and continuously enhance the Intermediary Oversight Framework using a risk-based approach.
Provide oversight, support and quality assurance to the Regional Compliance Managers, accompanying audits and retailer visits where appropriate
Oversee and review on-site compliance audits of retailers, brokers and appointed representatives.
Review audit reports, ensuring findings, recommendations and action plans are appropriate and consistently applied.
Monitor retailer risk assessments, dashboard reporting and ongoing remediation activities.
Ensure onboarding arrangements for retailers, brokers and appointed representatives meet regulatory and internal standards.
Manage oversight of third-party assurance activities including mystery shopping and industry audit programmes where applicable.

Regulatory Implementation & Engagement

Support the implementation of new regulatory requirements, regulatory change programmes and business projects.
Coordinate compliance workstreams relating to regulatory remediation programmes.
Support the Head of Compliance in delivering regulatory action plans arising from FCA reviews, internal audit findings or compliance monitoring.
Promote continuous improvement of compliance policies, procedures and monitoring methodologies
Support the preparation for FCA visits, thematic reviews and information requests.
Coordinate responses to regulatory requests, ensuring information provided is accurate, complete and delivered within agreed timescales.
Assist in preparing reporting for Compliance Committees, Executive Committees and Boards.

Governance & Stakeholder Management

Develop strong working relationships with Sales, Operations, Risk, Legal, Internal Audit and other business functions.
Provide practical compliance advice to business stakeholders on regulatory matters.
Represent the Compliance function at internal governance forums and external industry meetings where required.
Promote a positive compliance culture across the organisation.
Support the delivery of regulatory training to staff
Undertake any other duties reasonably required by management.

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

Educated to a degree level - Bachelor's degree in finance, risk management, business administration, or a related field.
Significant experience within a Compliance, Risk or Internal Audit function within Financial Services.
Strong working knowledge of FCA regulation, Consumer Duty and the UK regulatory framework.
Experience of intermediary oversight and second-line compliance monitoring.
Experience of leading compliance reviews and regulatory remediation activities.
Experience of managing and developing teams.
Excellent stakeholder management skills with the ability to influence at all levels.
Strong written communication skills with experience preparing reports for senior management and governance committees.
Excellent organisational skills with the ability to manage multiple priorities.
Willingness to travel extensively throughout the UK.
Full UK Driving Licence is essential.
The ability to drive teamwork and develop team members.

COMPETENCIES

Strong leadership and people management capability.
Excellent judgement and decision-making skills.
Commercially aware with a pragmatic approach to regulatory compliance.
Ability to influence and challenge constructively.
High level of integrity and professionalism.
Strong analytical and problem-solving skills.
Comfortable operating in a fast-paced regulatory environment.
Able to manage competing priorities and deliver under pressure.
Collaborative and approachable leadership style.
Passion for developing people and improving organisational capability.

This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

Read More Apply Now

Compliance Associate

Berkshire

Permanent

Full-time

Job ID:

34886

Published date:

2026-08-11

Summary

Job Title:		Compliance Associate (Employment contract with CA Auto Finance UK Ltd.)
Legal Entity:		Ferrari Financial Services GmbH	Department:		Compliance & Risk Management
Location:		Slough, UK	Travel Required:		0-5%
Business Division Manager		Dr. Aleksander Szymanski (Chief Financial Officer)	Functional / Hierarchical Manager		Mr Marius Schiwietz Can (Legal & Compliance Manager / Compliance Officer / Data Protection Officer)
Level/Salary Range:		35.000 £ - 40.000 £	Position Type:		Associate
HR Contact:		Michaela Reisinger Ann-Kathrin Winkler	Starting date:		asap 2026

Job Description
We are a dynamic company providing financial services in the luxury motor finance sector for Ferrari clients in Germany, Switzerland and the United Kingdom. Following the growth of our business, we are looking for a Compliance Associate to support the principle of the Compliance function across a broad range of operational regulatory, complaints, and compliance matters. The role is primarily execution-focused and will involve preparing materials, supporting complaint / claim handling processes, coordinating with internal stakeholders and external advisors, and contributing to the ongoing development of internal legal & compliance structures. The role operates under the supervision of the Legal & Compliance lead and does not involve independent decision-making on complex legal or regulatory matters. The role offers development opportunities towards taking on increased responsibility over time. Role and Responsibilities: You will be supporting the team with various compliance related tasks especially in the following areas: I. Contract Support Support the drafting, review and amendment of standard contracts and documents Assist in preparing summaries, internal guidance and documentation Support communication with external law firms (e.g. document preparation, coordination, follow-ups) Provide day-to-day support to internal stakeholders under supervision II. Complaints & Claims Support Support the handling of customer complaints, particularly in the UK (DISP framework) Prepare draft responses to customers and regulators (FOS etc.) Assist in gathering and structuring case information (facts, chronology, documents) Support escalation of complex cases to Legal Management III. Regulatory & Compliance Support Support the preparation of regulatory submissions and reports (e.g. FCA) Support data protection activities (UK GDPR, internal processes) Monitor legal & regulatory developments and prepare internal summaries Assist in maintaining compliance documentation and policies Support audits, internal reviews and risk assessments IV. General / Operational Tasks Prepare presentations, summaries and internal reports Support cross-functional projects (Sales, Risk, Complaints) Maintain internal records and documentation Handle multiple workstreams in a structured and organised manner This list is not exhaustive and you will be expected to carry out any request deemed reasonable by the management. Qualifications, Languages and Education Requirements (UK) law degree or comparable qualification (bar admission is an advantage, but not required) 1–3 years of experience in a legal, regulatory, or compliance role, ideally within financial services or a consumer-facing industry Prior exposure to motor finance or automotive sector is beneficial, but not essential Fluent English (written and spoken) is essential; German is an advantage Proficiency in MS Office and general document management tools Basic understanding or initial exposure to: complaints and claims handling processes FCA Handbook (in particular DISP) UK consumer protection framework data protection (UK GDPR / Data Protection Act 2018) Preferred Skills Experience in drafting and reviewing documents or supporting contract processes Experience in coordinating with internal stakeholders and, where applicable, external legal advisers Strong attention to detail and a structured, organised working approach Ability to manage multiple tasks and priorities in a fast-paced environment Analytical mindset with an affinity for financial and commercially relevant topics Proactive and reliable team player with a willingness to learn and develop Strong communication skills, with the ability to clearly summarise and present information to non-legal stakeholders Ability to work under pressure and meet regulatory and operational deadlines Full right to work in UK essential.
Last Updated By:	Marius Schiwietz Can / Michaela Reisinger		Date/Time:	24 July 2026 / 5 August 2026

Read More Apply Now

Senior Risk Manager

Kent

Permanent

Full-time

Job ID:

34820

Published date:

2026-07-21

Summary

Charity Bank Recruitment Pack 2026 | 1

July 2026

Senior Risk Manager

2

Charity Bank borrower, Magpas Air Ambulance.

Charity Bank Recruitment Pack 2026 | 2

About Charity Bank Charity Bank is the loans and savings bank for people who want to make the world a better place.

Our vision is for a society that fosters vibrant communities and a healthy planet, giving every individual the opportunity to thrive. Charity Bank is ‘of the sector and for the sector’, 100% owned by charities and social purpose investors and dedicated to supporting UK charities and social purpose organisations.

We use our savers’ money to make much needed loans to enterprising organisations working to create lasting social change in communities across the UK. Since 2002, we have used the money saved with us to provide over £630 million of loan finance to a wide range of organisations across the arts,

community, education, environment, faith, health, housing, regeneration, social care and sports sectors.

Our loans are used for a wide range of purposes, from providing accommodation for vulnerable refugees to action sports centres for young people looking for a safe place to skate to residential and respite care centres for those with profound disabilities.

Our co-workers are inspired by the organisations that we support and highly motivated to better equip these charities and social enterprises to help the disadvantaged, enrich lives and make our communities better places to live.

Why work for us? No matter what your role is at Charity Bank, you will be making an essential contribution to the positive social value creation that is the very reason for Charity Bank’s existence.

For every loan that we make and the impact that this has on the organisations we lend to and the people that they serve, we can all say,“Wow, look what we helped to create!”

If your values align with Charity Bank’s, the role matches what you are looking for, and our mission and work excites you – we invite you to apply to join us!

Charity Bank borrower, Kent Wildlife Trust.

Equality, Diversity and Inclusion

At Charity Bank, we want our team to reflect the diverse communities, organisations, and people that we work with. We are committed to being an inclusive employer and great place to work and we strongly encourage applicants from diverse backgrounds to apply.

We have implemented policies to support this aim and are proud to offer flexible working practices and a caring culture. If you need any reasonable adjustments for any part of the recruitment process and/or working environment, please let us know, in confidence, so we can discuss these with you.

Working in harmony

Mutual respect

Being the change

Values

Charity Bank Recruitment Pack 2026 | 3

Role Profile

Charity Bank Recruitment Pack 2026 | 4

Job Title: Senior Risk Manager

Contract: Permanent Full-Time (4-day week)

Location: Office base, Tonbridge (hybrid working available)

Reports to: Chief Risk Officer

Direct Reports: None

Date: July 2026

Overall Purpose of the Role This is a second line of defence role, supporting the CRO in the oversight, monitoring and challenge of financial and prudential risks at the bank, so it can meet its regulatory and legal requirements. The job-holder will support the development and implementation of a comprehensive and proportionate risk management framework, ensuring the right balance between risk and reward and that the culture of risk awareness is aligned with Charity Bank’s risk appetite and values. The role will provide effective risk challenge to the business and communicate clearly to key stakeholders on the bank’s risk profile, helping to ensure that risk and internal audit arrangements meet regulatory expectations.

This is a new role at the bank so the role-holder will have some scope to shape and develop the role.

Dimensions of the Role • The role sits within the second line of defence (Risk oversight) with particular focus on financial, prudential,

market and operational risk. • The role-holder may be asked to deputise for the CRO when required. • The role has no direct reports at present, but this may change if the Risk team expands. • Internal contacts: most departments but in particular Finance, Treasury, Savings and Credit; Chairs of Audit

Committee (AuditCo) and Risk Committee (RiskCo) • External contacts: PRA, FCA, internal audit and other professional advisers as required. • The role-holder will be expected to attend the Asset & Liability Committee (ALCo) and may be asked to attend

and present at other committees such as Executive Committee (ExCo), RiskCo, AuditCo and Board.

Other Requirements • Work within and promote the bank’s policies and good risk management practices. • Occasional requirements for long/unsociable hours may be required to meet business or regulatory deadlines.

Key Accountabilities Risk Strategy

• Develop and embed a strong risk vision, culture and strategy for Charity Bank, integrating risk management into the policies, processes and culture of Charity Bank.

• Identify and support proportionate risk-taking opportunities, while monitoring Charity Bank’s internal control environment to ensure it remains appropriately designed and resourced for the nature, scale and complexity of its business activities.

• Regularly review Charity Bank’s risk management framework to ensure that it meets business requirements, that arrangements are in place for the identification, assessment, quantification, mitigation and reporting of risks across the business and that it is compliant with prevailing regulatory standards.

Charity Bank Recruitment Pack 2026 | 5

• Assist in setting and monitoring of risk appetites, thresholds and limits. Implement effective risk reporting to management, Board and Board committees to evidence compliance with risk appetite, reporting on any exceptions on a timely basis.

• Work with the CRO to ensure risk assurance arrangements are in place and are appropriate, effective and in line with the three lines of defence risk model.

• Review business strategy and initiatives in the context of agreed risk appetite and tolerance, providing appropriate challenge.

Financial & Operational Risk • Ensure appropriate quantitative methodologies for risk are in place across the bank for key prudential

risks, including credit, liquidity/treasury and market/interest rate risk. • Ensure appropriate stress and scenario testing is undertaken and consistent with regulatory

expectations for the markets and environment in which the bank operates. • Provide oversight and, where appropriate, challenge of the liquidity/interest rate risk policies owned by

the CFO. • In conjunction with the relevant departments, undertake second line reviews of the ICAAP, ILAAP,

Recovery Plan, Solvent Exit Analysis, Resolution Pack, and other regulatory documents as required, providing input, challenge and oversight to their production.

• Oversee the co-ordination, analysis and reporting of operational risk, including the review of department risk registers, and the management of risk events, incidents and associated actions.

• Support the CRO and the front-line on identifying and managing the financial risks arising from climate change.

• Oversee the management of the Model Risk Policy including monitoring, reporting and, where applicable, validation of models.

• Support the oversight of operational resilience, outsourcing/third party risk management and change risk.

Other • Keep up to date with prevailing PRA and FCA regulatory requirements and, where appropriate, respond

to questionnaires and Consultation Papers ensuring that the business is taking action to adapt to the changing regulatory landscape.

• Monitor the effectiveness of regulatory reporting processes, ensuring that arrangements are in place to deliver regulatory returns, advices, notifications and applications accurately and within the required deadlines.

• Support the CRO in developing a good working relationship with the PRA supervision team and promote an open and effective working relationship with the PRA, FCA and other regulatory bodies as required.

• Work with the CRO, Chair of the Audit Committee and the outsourced Internal Audit function to agree, oversee and monitor the delivery of an appropriate annual internal audit plan.

• Support the CRO on ad hoc projects.

Person Specification

Charity Bank Recruitment Pack 2026 | 6

Experience • Substantial experience in risk management within a UK regulated banking environment, including developing

and delivering banking risk management frameworks, and providing effective second line oversight, management and challenge of financial, prudential, market and operational risks.

• Excellent knowledge of PRA/FCA rules and guidance and experience of liaising effectively with the regulator. • Knowledge of other risk management including operational resilience, outsourcing/third party risk

management and climate risk would be advantageous.

Skills • An ability to deliver results and outcomes. • Excellent numeracy and attention to detail. • Strong people-management skills: able to deliver against plans by influencing, leading, empowering and

developing others. • Ability to initiate and manage change. • Display sound judgement and political awareness. • Pragmatic approach while maintaining risk standards. • Able to manage competing priorities and balance stakeholder interests with regulatory and risk

considerations. • Computer literate and IT aware. • Excellent presentational skills and effective verbal/written communication skills, including the ability to clearly

communicate complex risk matters. • Strong analytical skills, including critical review of financial statements, budgets, business plans and financial

models. • Critical thinking and problem-solving skills. • Ability to work on own initiative and as part of a team.

Knowledge • Understanding of the needs of and issues facing social sector organisations/the third sector. • Understanding of banking operational processes, governance and regulatory reporting requirements.

Disposition & Thinking Style • Supports the principles of equality of opportunity, showing respect for diversity and differences. • High degree of personal integrity and ability to engender trust. • Flexible and adaptable, with ability to acquire new skills and respond effectively to changing regulatory

expectations. • Driven, tenacious, and solutions focused. • Discretion, confidence and resilience. • Excited by the opportunity to work for a values-based bank. • Enthusiasm for promoting the mission and values of Charity Bank.

The Four-Day Week

At Charity Bank, we prioritise the well-being of our team members alongside the pursuit of our social mission. The Charity Bank four-day week is an innovative initiative that sets us apart in fostering a thriving workplace culture.

Why the Charity Bank Four-Day Week?

Our belief is simple: a supported and motivated team delivers exceptional customer service and propels us toward our social goals. By offering all staff the opportunity to work four days a week with full-time pay, we prioritise a healthy work-life balance, boost morale, and enhance overall job satisfaction.

How it works

Our four-day week consists of 32 hours, typically spread across four eight-hour days, allowing employees the flexibility to choose either a Friday or Monday as their day off.

Days off are protected and treated like weekends, ensuring uninterrupted personal time. The arrangement is flexible, adapting to part-time employees on a pro rata basis.

Commitment to Productivity and Continuous Improvement:

The four-day week is not merely a benefit but a mutual commitment. In exchange for increased productivity, we challenge established ways of working, constantly seeking opportunities to improve processes and enhance efficiency across the team and organisation.

Key Features: 1. Work-Life Balance: Our four-day week

promotes an improved work-life balance, granting more time for personal pursuits, family, and self-care.

2. Full Pay: Despite fewer hours, employees receive equal compensation, recognising and rewarding their commitment.

3. Productivity Boost: The strategic four-day week enhances productivity, with studies showing increased focus, creativity, and efficiency.

4. Equality and Diversity: Our four-day week and flexible working policy align with our goal of fostering an inclusive and positive employee experience. We actively promote equal opportunity, attract diverse talent, and support personal growth.

5. Social Mission Support: Prioritising team well-being empowers contributions to our social mission, creating a positive ripple effect for both employees and the communities we serve.

For more information and FAQs, visit www. charitybank.org. Join us in redefining the workplace and making a lasting impact.

Redefining Work-Life Balance

Charity Bank borrower, René

House CIC. Charity Bank Recruitment Pack 2026 | 7

https://charitybank.org

Charity Bank borrower, Strength and Learning

Through Horses.Charity Bank Recruitment Pack 2026 | 8

The benefits In addition to salary Charity Bank offers a generous benefits package.

• Annual Leave – 160 hours per annum plus bank holidays, pro rata in year of joining (and also for part-time), with the opportunity to increase to a maximum of 192 hours per annum (pro rata)

• Four Day Week - supporting work-life balance

• Free access to online 24/7 GP and Second Medical Opinion service

• Employee Assistance Programme – Health/Work/ Life concerns 24/365

• Perkbox – employee discounts and deals to help save money

• Contributory Pension Scheme – auto enrolment in place

• Life Insurance – 4 x salary paid to beneficiaries if death in service

• Private Medical Cover, subject to eligibility criteria

• Enhanced absence payments - including maternity, paternity, adoption, shared parental leave, and sickness, subject to eligibility criteria

• Give as You Earn Scheme – charity donations of up to £250 per annum are matched by Charity Bank

• Additional Annual Leave Purchase Scheme – up to 32 hours per annum (pro rata) to a maximum of 224 hours per annum, (pro rata)

• Electric Vehicle Lease (Salary Exchange) - Go green and save on Tax and NI. Subject to eligibility criteria.

• Group Income Protection • Car or Season Ticket Loan Scheme • Cycle to Work and Cycle Loan Scheme • Computer Loan Scheme

Charity Bank Recruitment Pack 2026 | Charity Bank borrower, Leigh

Miners Rangers.

Registered Office: The Charity Bank Limited, Fosse House, 182 High Street,Tonbridge,TN9 1BE. Company registered in England and Wales No. 4330018.Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No.207701. Member of the Financial Services Compensation Scheme (FSCS).

CB0423-V1

Read More Apply Now

QA Analyst

Buckinghamshire

Contract

Full-time

Job ID:

34721

Published date:

2026-07-14

Summary

QA Analyst

Commissions Project

We are looking for a candidate with experience in automotive finance and QA to support with 3 separate commissions project topics.

Accountabilities of the role will include:

Ability to learn and understand new processes and systems promptly
Create QA framework including scope and purpose, elements under review, pass and fail criteria and reporting structure that all align with existing QA approach
Perform daily check the checker reviews across 3 separate commission related projects
Provide clear and constructive feedback upon completion of each review
Provide stakeholder feedback and recommendations as applicable
Monitor output for emerging risks or trends
Recommend any process improvements to the framework as reviews are ongoing for a better customer experience

Key skills/knowledge/experience:

Good understanding of Consumer Duty, Vulnerable Customers, and FCA (Financial Conduct Authority) principles
Good understanding of good Customer Outcomes and how this is applied to the framework
QA experience, preferably within the automotive finance sector
Strong written and verbal communication skills, with the ability to make complex information clear and easy to understand
A proactive, positive, and determined mindset, with a willingness to overcome challenges
Ability to work independently and as part of a team, adapt to change quickly, learn effectively, and consult confidently with colleagues when needed
Ability to mark reviews fairly, consistently, objectively and compliantly within set guidelines and frameworks
Strong organisational & time management skills to ensure adherence to timeframes

Excellent analytical skills and attention to detail
Effective communication and interpersonal skills
Ability to work to tight project deadlines and alongside a programme team

Read More Apply Now

Quality Assurance Outcome Testing Specialist

Buckinghamshire

Permanent

Full-time

Job ID:

34688

Published date:

2026-07-09

Summary

Job Description

Job Description

JOB DETAILS
Company: Mercedes-Benz Financial Services
Job Title: Customer Operations –Quality Assurance Outcome Testing Specialist
Department: Customer Operations/Quality & Operational Excellence		Current Grade: L6
Reports to: Quality Assurance Manager
Date: June 2026
KEY PURPOSE OF THE JOB
This role focuses on quality assurance and compliance within Customer Services, Resolutions, and regulatory programs. It involves independent testing and reviews, maintaining segregation of duties, call listening, administrative tasks, and working with third-party suppliers to ensure high standards are met and correct customer outcomes are provided. You'll also contribute to process improvement and stay up to date on changing regulatory requirements.
ACCOUNTABILITIES (6-10 single sentence statements)
	PERCENTAGES
You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers’ best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority.	-
· Reporting into the Quality Assurance Manager, you will conduct daily and timely reviews across all contact channels (phone, email, post, webforms, MMF & live chat) to ensure compliance and adherence to company policies, processes, business rules and regulations. · As part of the Quality Assurance team, you will conduct reviews for teams within the scope of Customer Operations and provide support for cross-company and regulatory projects, requiring flexibility between topics. Competency assessments must be passed and levels maintained to ensure that the correct accreditation is in place for the reviews that must be performed. · You will assess interactions across a defined scope of processes and time frames to ensure that the service delivered meets the requirements and expectations of both the customer and the business. This includes considering the adequacy of the outcomes reached and recommending any remediation required when poor outcomes are identified. · Your responsibilities include taking ownership of your recommendations, actively monitoring their progress, ensuring all related actions are completed within the agreed timeframe, and escalating issues when necessary. You will be responsible for driving the success of any actions that you have identified to ensure that these are completed either within the team or the wider business. · You will use the findings from your reviews to suggest the best approach for future reviews, influencing the team's overall testing strategy. · Reviews must be completed in line with defined targets for volume and precision, providing clear, accurate, and constructive feedback on areas that would benefit from improvement. · Working closely with the Quality Assurance Manager and stakeholders where required, you will support the creation and maintenance of a high-performing workforce by reporting and feeding back all quality outcomes while remaining fully compliant with FCA regulations.	50
To remain up to date on all regulatory change and to support with continuous improvement. · Maintaining knowledge across all in-scope processes following any process or system updates and ensuring adherence at all times to any changes that are introduced, is a key responsibility. · As an Outcome Testing Specialist, you will be responsible for identifying necessary changes and advocating for continuous improvement to support better customer outcomes and service, based on root cause analysis. You will contribute to the cycle of change managed through process development and recommend areas where additional training may be required. · You will complete proactive and meaningful trend analysis to identify any emerging compliance risks, training gaps, or process shortfalls, and provide feedback and recommendations to address them. This includes considering the adequacy of controls at all stages of a process to mitigate potential harm to customers and highlighting change candidates for review and improvement. · Proactively collaborate with colleagues from the wider business to identify potential friction points in the customer journey and suggest solutions to improve or remove them. · Actively participate in the implementation of any changes identified through 2LOD and/or audit reviews to improve the delivery and output of the team.	20
Support the Quality Assurance Manager with additional topics that will ensure that we keep our stakeholders informed and that allow us to promote and develop the team. These will include but are not limited to the following: · Attending meetings on behalf of the team, across varying management levels, to present and share our findings and results and to highlight actions we are taking to improve these. · Support with check the checker and competency reviews, if required, to ensure that all members of the team are performing to the optimum level. · Regular framework reviews with recommendations for any aspects that need to be updated or new additions that need to be considered as our approach and processes evolve. · Engage in stakeholder interactions to highlight any immediate areas of concern requiring attention or remediation and provide results and outcomes of trend analysis in a format tailored to the stakeholder.	15
Providing feedback: · The ability to effectively communicate the outcome of any review and the tasks performed by the team, either in writing or verbally, with colleagues and stakeholders at all levels is essential. · Providing feedback to colleagues to support improvement in calibration sessions, both internally within the team and across the wider business with stakeholders, is a key responsibility.	15
TOTAL	100%
KEY SKILLS/KNOWLEDGE/EXPERIENCE

· Good understanding of Consumer Duty, Vulnerable Customers, and FCA (Financial Conduct Authority) principles · QA and/or Outcome Testing experience, preferably within the automotive finance sector · Strong written and verbal communication skills, with the ability to make complex information clear and easy to understand · Effective listening, coaching, persuasion, reasoning and influencing skills · A proactive, positive, and determined mindset, with a willingness to overcome challenges · Ability to work independently and as part of a team, adapt to change quickly, learn effectively, and consult confidently with colleagues when needed · Ability to mark reviews fairly, consistently, objectively and compliantly within set guidelines and frameworks · Strong organisational & time management skills to ensure adherence to timeframes · Clear understanding of what influences high performance · Proactive analytic skills with evidence of critical thinking and logical reasoning, including identifying root causes · Coaching and feedback experience · Ability to understand and interpret data to provide insight for others · Understanding of Resolutions & Customer Services (desirable)
ORGANISATION CHART/DEPARTMENTAL STRUCTURE

ADDITIONAL INFORMATION
Identify any other necessary information to fully understand the dynamics of the role, key challenges, additional complexities which are not listed above.

DIMENSIONS (Use only those applicable)
Direct Budget is defined as being responsible for setting and managing a departmental budget; Indirect Budget includes, for example, supporting a department’s budget/having discretion over trading allowances/helping to achieve Warranty Budget.
Number of Direct Reports: 0
Indirect Staff Reports: 0

Read More Apply Now

Senior Conduct Compliance Executive

Buckinghamshire with hybrid working

Permanent

Full-time

Job ID:

34556

Published date:

2026-06-02

Senior Prudential Compliance Manager

Hampshire, UK

Permanent

Full-time

Job ID:

34555

Published date:

2026-05-31

Summary

This is a fantastic opportunity for an experienced Prudential Compliance professional to play a pivotal role in shaping and overseeing regulatory compliance frameworks within a complex and evolving regulatory environment.

This is a hybrid role, with the expectation to work in the office 1-2 days a week.

Key responsibilities include:

Acting as the subject matter expert on PRA regulation and prudential compliance
Leading the development and maintenance of the Group Compliance Policy Framework
Owning and enhancing the ORSA process, ensuring integration with enterprise risk management and business planning
Providing expert interpretation of complex regulatory requirements and translate these into practical policies, frameworks and controls
Leading regulatory horizon scanning, with a particular focus Solvency UK developments and supervisory expectations
Managing engagement with the PRA, including regulatory submissions, reviews and ongoing supervisory interaction
Supporting Board and Executive governance through high-quality reporting and insight on regulatory compliance and emerging risks

The successful candidate will bring:

Deep expertise in PRA regulation and prudential frameworks, including Solvency II / Solvency UK and ORSA
Strong understanding of the interaction between FCA and PRA requirements
Experience engaging directly with regulators and managing supervisory relationships
The ability to translate complex regulatory requirements into practical business policies and controls
Experience leading compliance monitoring, oversight and assurance activities

This role offers the opportunity to join a well established insurer where you will have significant influence over prudential compliance strategy, regulatory engagement and governance frameworks at a senior level.

Benefits include:

7.5% annual discretionary group bonus
£600 flexible benefit pot (includes critical illness cover, private medical insurance, additional life assurance cover and more)
10% employer pension contribution(Minimum 4% employee contribution to qualify)
36 days annual leave (inclusive of 8 bank holidays)
4x Life Assurance

Read More Apply Now

Senior Credit Risk Modelling Analyst

Hertfordshire

Permanent

Full-time

Job ID:

34489

Published date:

2026-04-10

Summary

Job Purpose

The Senior Credit Risk Modelling Analyst is responsible for building, monitoring, and calibrating the statistical models that underpin the risk assessment framework. This includes application scorecards, Probability of Default (PD), Loss Given Default (LGD), behavioural scorecards, models for stress testing and statistical forward-looking projections.

Your key contributions will be to assist in the local construction of new models, ensure the robust calibration of parameters for the UK portfolio, conduct rigorous back-testing, and provide ongoing monitoring and effective challenge to all models in use. This role also involves building new suite of models for Residual Value risk and Stress testing models for ICAAP. Where models are centralised, you will be required to engage with the Group modelling team and support their model developments as required.

Description

- Support the end-to-end development and implementation of credit risk models (PD, LGD, EAD)
- Support the back testing for IFRS9 (PD, LGD, EAD, SICR) and statistical forward-looking Models.
- Support Parameter Estimates for IFRS9 to ensure that the models are running as expected.
- Monitor the performance of the models and implement controls that help to prevent data quality issues affecting the models.
- Participate to the constant improvement of the models, propose new potential segment to target, comply with the evolution of the regulation and create or improve the documentation where necessary.
- Experience with External Audit is essential.
- Stay updated on industry trends, regulatory changes, and best practices in credit risk modelling to ensure the company's policies remain current and effective.
- Prepare high-quality, detailed model documentation, implementation reports, and performance monitoring presentations for a range of audiences, including senior management, internal audit, and regulatory bodies.
- Assess the compliance of the models implemented with both EBA (European Banking Authority) and PRA (Prudential Regulation Authority).

Knowledge & Skills

- Strong academic background with a degree in a quantitative discipline such as Statistics, Mathematics, Economics, Physics, or Engineering. Detailed understanding of the underlying statistical theory is essential.
- Significant experience in proactively problem solving and analysing of large, complex data sets, identify trends, and make data-driven decisions.
- Advanced and demonstrable programming skills in SAS are mandatory for this role.
- Proficiency in at least one other statistical programming language, such as Python or R.
- Ability to work under pressure and with short deadlines.
- Advanced knowledge with machine learning techniques (e.g., Gradient Boosting, Random Forests, deep Neural Networks) and their application in a credit risk context is desirable.
- Strong communication skills, with the ability to articulate complex technical concepts to non-specialist audiences, both orally and in written form.

This is a hybrid role (2 days a week in the office).

Benefits include:

27 days annual leave
Private Healthcare - Self + Partner Cover
Annual bonus scheme - up to 10% non-contractual bonus
COP Car Scheme (£37.50 per month) - Available to order within the first month
Loan Plan Scheme - entitled up to 2 vehicles at any one time
Employee pension contribution of 3.5%/Employer pension contribution of 7.22%
Flexible Benefit Scheme

Read More Apply Now

Senior Paraplanner

Oxfordshire

Permanent

Full-time

Job ID:

34159

Published date:

2026-01-16

Your search query

About the job

JOB DETAILS

Our use of cookies

Your search query

About the job

JOB DETAILS

Send me similar jobs

Our use of cookies