T&C Supervisor

Remote

Permanent

Full-time

Job ID:

32898

Published date:

2025-03-07

Summary

1

Job Description | Version Number: 01

Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 13-19 Derby Road, Nottingham NG1 5AA. Registered in England No. 09157918.

February 2024

Job Description

Title: T&C Supervisor

Company: Wren Sterling Financial Planning Limited

Reports To: T&C Manager

Company Overview Wren Sterling is a progressive UK-wide independent financial advice business. In complex

markets that change frequently, we help our Corporate and Personal clients make the right

financial choices through the provision of independent financial advice which is uniquely tailored

to their specific needs. Wren Sterling specialises in all aspects of savings, investments, and

retirement planning to individuals. Through successful partnerships with Building Societies, we

deliver independent financial advice to their customers. For corporate clients we provide advice

on engaging employees through the provision of group risk, protection, and other employee

benefit solutions.

Role Outline The role will facilitate and help deliver the Wren Sterling T&C requirements as defined by the

FCA and the firm. To provide effective monitoring and control in the firm and to support the

adherence of advisers and line management, whilst reporting shortcomings through the

appropriate reporting lines.

A key responsibility in this role is to faciliate the effective induction for all new recruits into Wren

Sterling, creating bespoke plans dependent upon the individuals qualifications, expertise, and

previous experience. The overall target is to ensure prompt attainment of CAS for all new starters.

Via collation of relevant data, provide sales management with accurate and meaningful data

relating to adviser RAG status, with detailed breakdown of rationale.

The role will be fully responsible for meaningful and effective supervision of all amber and red

advisers to ensure Wren Sterling meets its requirements as set out in T&C manual and adheres

to T&C rules.

The post holder will carry out desk based supervision of green advisers, liaising with sales

management and QA team as necessary regarding coaching and development.

2

Job Description | Version Number: 01

Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 13-19 Derby Road, Nottingham NG1 5AA. Registered in England No. 09157918.

Role Competencies

Influencer Achiever Developer

Business Ethics X

Communication X

Organisation X

Customer Service X

Leadership X

Teamwork X

Technology X

Expertise X

Qualifications Essential:

• Minimum of 6 years’ experience within a regulated or financial services environment in

particular a training and competency environment.

• Relevant industry qualifications, at least to QCA Level 4 or equivalent, and including

H15/J07

Desirable:

• Experience of working in a compliance or audit and risk function;

• Previous experience of reviewing Occupational Pension Transfers or ETV, PIE exercises.

• G60/AF3

• Working knowledge of business operations and practices

Principle Objectives and Responsibilities Include the following but not exclusive to:

• The post holder is at the forefront of ensuring that advisers gain and retain competence

for the roles they are performing, and for developing this competence, thereby

effectively managing risks to the business.

• Via collation of relevant data, provide sales management with accurate and meaningful

data relating to adviser RAG status, with detailed breakdown of rationale.

• Faciliate the effective Induction for all new Financial Advisers into Wren Sterling, creating

bespoke plans dependent upon the individuals qualifications, expertise, and previous

experience to ensure they achieve Competent Adviser Status (CAS) without delay.

3

Job Description | Version Number: 01

Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 13-19 Derby Road, Nottingham NG1 5AA. Registered in England No. 09157918.

• The role will be fully responsible for meaningful and effective supervision of all amber

and red advisers to ensure Wren Sterling meets its requirements as set out in T&C manual

and adheres to TC rules.

• The post holder will carry out desk based supervision of green advisers, liaising with sales

management and QA team as necessary regarding coaching and development.

• As such the results should be highly visible. They should develop close working

relationships at all levels with all staff of the firm, especially sales management and the

QA unit. They will promote good practice of Compliance and Adviser Excellence

throughout the firm, ensuring they can demonstrate Wren acts to ensure good client

outcomes.

• To complete relevant activities in a professional manner.

• To attend formal training when required and to adhere to internal and regulatory

requirements at all times.

• To attend adviser meetings/conferences/team meetings to exchange views on industry

and other relevant issues in line with internal procedures. Input and ideas from advisers

must be encouraged.

• To report material breaches to the Head of Risk immediately. In the absence of the Head

of Risk such notification should immediately be made to the Risk & Compliance Director.

• Promote professional behavior by demonstrating courtesy and respect to all colleagues

and following the Company’s equality and diversity policy at all times.

• Ensuring health and safety policies are observed.

• Completion of other reasonable duties, as defined by the Senior Management Team.

Knowledge Required

• Up to date knowledge of various rule books in particular T&C, regulations and codes

relevant to the firm.

• Good working knowledge of IO and application of extraction of MI required to ascertain

KPI data, MI reporting on all advisers.

• Understanding of industry developments and the impact on Wren Sterling

Skills Required

Essential skills:

• IT literate, including all Microsoft Packages.

• Good interpersonal relationship skills

• Positive team working and collaboration.

• Well organised, readily able to work to agreed, sometimes challenging deadlines.

• Effective communicator with good written and oral communication skills

• Flexible and supportive approach to working practices.

4

Job Description | Version Number: 01

Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 13-19 Derby Road, Nottingham NG1 5AA. Registered in England No. 09157918.

• Influencing – able to report to other business areas and members and where necessary

influence behaviour and attitudes to improve compliance and business practices.

• Flexibility / adaptability – able to adapt to changes in the business and its practices and

regulatory / legal amendments.

• Drive own development – highly motivated to achieve work tasks and to assist with the

management of their own development – knowledge and skills improvement.

• The ability to work to deadlines and to prioritise workloads to ensure that business

commitments and objectives are met.

• Attention to detail- able to produce accurate and meaningful data required for RAG

reporting and other MI as required by Risk & Compiance Director.

Desirable Skills:

• Presentation skills – confident to speak to groups of people both internally and externally.

• Project Management experience

Key performance Indicators The performance of the staff member assigned to this job role function shall be measured by:

• Effectiveness of Induction programme- time taken for new starters to achieve CAS

• RAG ratings of individual advisers within their supervision

• File quality results of the advisers within their supervision

• Feedback from senior colleagues, advisers and team members.

• Adherence to all company policies and procedures.

• Adherence to compliance and other legal regulatory processes.

The above statements are intended to describe the general nature and level of work being

performed by the person taking the role of this job. They are not intended to be an exhaustive

list of all responsibilities and activities required of the position.

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Compliance Review Officer

Leicester, UK

Permanent

Full-time

Job ID:

32865

Published date:

2025-02-24

Summary

Job title	Compliance Review Officer (Financial Promotions)
Department/Section	Compliance
Location	Leicester, Merus Court
Main purposes of job	To ensure compliance with regulatory requirements within the HL Partnership network. Providing and recording approval to AR firms in respect of stationery, financial promotions and other customer facing materials. Analysis of the materials provided to consider whether the AR firm or promotions pose a risk of harm to the network or consumers. Ensure accurate records are maintained, concerns are escalated, and any corrective action taken where appropriate.
Key Tasks	Maintain records of AR firms’ financial promotions on the network systems, cross reference with HLP database and schedule appropriate reviews Responsible for the delivery of compliance controls including carrying out spot checks of websites, emails, banners, advertisements, and social media Assess and carry out desk-based reviews of AR firms’ financial promotions, within agreed service levels and recommendations made where appropriate – this will include documenting all details of the planned financial promotion - ensuring feedback is followed up until fully completed Provide appropriate and constructive feedback to AR’s where areas for improvement are identified, i.e., setting up marketing campaigns and ensuring clear, fair, and not misleading Report any areas of risk identified to the line manager and RCM agreeing remedial action where appropriate Produce MI reports as directed Maintain records of all decisions concerning the financial promotions. Report any breaches in line with the network Breaches policy, ensuring a record is held on file Provide training of financial promotions to team members.

Responsible for staff/equipment	N/A
Salary Banding	£22,000 - £25,000pa
Reporting to	Technical Compliance Manager

Description of Individual

Qualifications

CeMAP or equivalent professional qualification (desirable)

Skills/competencies

Able to demonstrate a level of industry knowledge and experience to conduct the role

Ability to recognise and apply other legislator requirements i.e., codes from by ASA, Telecommunications regulations. Etc.

Excellent verbal and written communication skills, with good presenting skills

The ability to analyse information and make informed decisions

Understanding of the legislative frameworks that financial services operate i.e., DPA 2018, FSMA, etc.

Strong time management and organisational skills

Good team player, but with a definite ability to work under own initiative

Strong focus on delivery of good customer outcomes, with can do approach

Competent with Microsoft office suite i.e., excel, word, PowerPoint etc

Experience Required

Minimum 2 years of experience in a similar role within the financial services sector

Knowledge of FCA Handbook and Financial Promotion requirements

Ability to maintain and follow defined procedures, with confidence to make suggestions for improvement to internal procedures.

Experience of working under pressure, working to tight deadlines, and exceeding these

Personal qualities

Highly self-motivated and with strong personal discipline to meet key objectives

Recognises the conduct expected when in a regulated role

Confident and assured manner when discussing financial services regulatory matters, whilst maintaining an informative and consultative style

A real desire to provide support and to assist the network to stay safe in the highly regulated environment

Flexible attitude to engaging with other tasks within the compliance team environment that are commensurate with this role.

Read More Apply Now

Wealth & Asset Management Senior Consultant

UK

Permanent

Full-time

Job ID:

32832

Published date:

2025-02-24

Summary

Wealth & Asset Management Senior Consultant – Job Description

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges.

Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.

At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms.

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of the Senior Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

Acting as an ambassador for Square 4 across the industry.

Leading the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

Leading on the production of material and activities for all aspects of client delivery such as training, reports, presentations, business gap analysis, project planning, risk management, in-depth case reviews, time management in line with the project budget.

Providing regulatory and conduct risk-focused subject matter expertise as required to support the delivery of our existing and prospective engagements.

Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

Providing leadership to a team of consultants, including associate resources and supporting the advisory director's directives.

Assisting in the recruitment of new team members.

Actively participating in client account management, developing and fostering close relationships with key stakeholders.

Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

Alignment with our core values: innovation, passion, engagement and a commitment to delivering excellence.

An outstanding work ethic combined with a desire for continuous learning and personal development.

Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

Strong analytical and gap analysis ability.

A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.

Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

Outstanding professional communication skills – both written and oral.

Proficient in communicating effectively and transparently with team members, actively listening to others' perspectives and providing constructive feedback when necessary.

Demonstrated ability to collaborate seamlessly within cross-functional teams, fostering a culture of trust, respect, and mutual support.

Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

A comprehensive understanding of the regulatory and supervisory landscape.

A thorough understanding of the ‘nature’ of consulting, with a strong ability to apply a consultancy mindset to everyday tasks (demonstrating conscientious consultancy principles).

Company Benefits

We provide the following benefits to our permanent employees:

The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.

Option to work remotely or in our London-based office.

Flexible working arrangements tailored to accommodate business requirements.

Unlimited holiday to promote work-life balance.

Corporate away days, including team-building activities.

Opportunities to take part in volunteer days.

Investment in personal development and support for career aspirations through provided funding for training and qualifications.

Participation in an EMI (Enterprise Management Incentive) – share option plan (by exception).

Pension scheme.

Private medical insurance provided by BUPA.

Read More Apply Now

Retail Lending Senior Consultant

UK

Permanent

Full-time

Job ID:

32831

Published date:

2025-02-24

Summary

Retail Lending Senior Consultant – Job Description

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges.

Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.

At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms.

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of the Senior Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

Acting as an ambassador for Square 4 across the industry.

Leading the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

Leading on the production of material and activities for all aspects of client delivery such as training, reports, presentations, business gap analysis, project planning, risk management, in-depth case reviews, time management in line with the project budget.

Providing regulatory and conduct risk-focused subject matter expertise as required to support the delivery of our existing and prospective engagements.

Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

Providing leadership to a team of consultants, including associate resources and supporting the advisory director's directives.

Assisting in the recruitment of new team members.

Actively participating in client account management, developing and fostering close relationships with key stakeholders.

Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

Alignment with our core values: innovation, passion, engagement and a commitment to delivering excellence.

An outstanding work ethic combined with a desire for continuous learning and personal development.

Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

Strong analytical and gap analysis ability.

A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.

Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

Outstanding professional communication skills – both written and oral.

Proficient in communicating effectively and transparently with team members, actively listening to others' perspectives and providing constructive feedback when necessary.

Demonstrated ability to collaborate seamlessly within cross-functional teams, fostering a culture of trust, respect, and mutual support.

Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

A comprehensive understanding of the regulatory and supervisory landscape.

A thorough understanding of the ‘nature’ of consulting, with a strong ability to apply a consultancy mindset to everyday tasks (demonstrating conscientious consultancy principles).

Company Benefits

We provide the following benefits to our permanent employees:

The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.

Option to work remotely or in our London-based office.

Flexible working arrangements tailored to accommodate business requirements.

Unlimited holiday to promote work-life balance.

Corporate away days, including team-building activities.

Opportunities to take part in volunteer days.

Investment in personal development and support for career aspirations through provided funding for training and qualifications.

Participation in an EMI (Enterprise Management Incentive) – share option plan (by exception).

Pension scheme.

Private medical insurance provided by BUPA.

Read More Apply Now

Retail Lending Consultant

UK - Remote

Permanent

Full-time

Job ID:

32830

Published date:

2025-02-24

Summary

Retail Lending Consultant – Job Description

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges.

Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.

At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms.

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of a Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

Acting as an ambassador for Square 4 across the industry.

Supporting the delivery of consulting engagements through strong regulatory knowledge and industry knowledge of best practices.

Supporting the development of critical materials for delivery (e.g. reports, presentations, project planning, risk management, in-depth case reviews, engagement profitability etc).

Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

Supporting the management of consultants and contractors on client projects.

Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

Alignment with our core values: innovation, passion, engagement and a commitment to delivering excellence.

An outstanding work ethic combined with a desire for continuous learning and personal development.

Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.

Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

Outstanding professional communication skills – both written and oral.

Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

A comprehensive understanding of the regulatory and supervisory landscape.

Company Benefits

We provide the following benefits to our permanent employees:

The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practised each day.

Option to work remotely or in our London-based office.

Flexible working arrangements tailored to accommodate business requirements.

Unlimited holiday to promote work-life balance.

Corporate away days, including team-building activities.

Opportunities to take part in volunteer days.

Investment in personal development and support for career aspirations through provided funding of training and qualifications.

Participation in an EMI (Enterprise Management Incentive) – share option plan (by exception).

Pension scheme.

Private medical insurance provided by BUPA.

Read More Apply Now

Senior Risk Analyst

Birmingham

Permanent

Full-time

Job ID:

32797

Published date:

2025-02-06

Summary

Role Profile
Job Title	Senior Risk Analyst
Reports To	Risk Manager
Department	Risk and Compliance

Role Purpose

· Assisting with development and embedding of a fit for purpose risk management framework to enable ERGO UK to manage its financial and operational risks, including conduct risk, and adhering to Consumer Duty requirements and keeping the customers at the centre of ERGO’s and clients’ businesses.

· Assisting the Risk Manager with ensuring that the business adheres to ERGO Group regulatory standards and risk management framework requirements.

· Being a point of contact for the first line Risk Champions to provide guidance and support on risk management activities.

· Assisting in the setting the standards for risk management and promoting a risk centric culture within ERGO UK.

· Demonstrating a high work ethic and possess core knowledge and skills to support strategic objectives.

Duties and Responsibilities

· Working closely with the Head or Risk and Compliance and Risk Manager.

· Assisting with actions and recommendations from all relevant audit reports, including the insurer (Great Lakes) and Internal Audit to ensure timely delivery and closure.

· Assisting in the formation of the Risk Management Framework which includes, Risk Appetites, Emerging Risks, Risk Events.

· Providing support in the gathering of risk data and analysing trends for reporting to Board and Audit, Risk and Compliance Committee.

· Supporting the Risk Manager in administrative duties in keeping the risk registers up to date.

· Assisting with risk requests (including from the Group) in relation to adoption of policies, procedures, and other ad hoc risk queries as and when applicable.

· Liaising with internal and external stakeholders to provide support and guidance on risk management.

· Assisting with annual review of the taxonomy, policies, and procedures to ensure they are up to date from a regulatory perspective.

· Assisting in all other tasks, periodic, ad hoc, or otherwise.

Conduct Requirements

· You must act with integrity.

· You must act with due care, skill and diligence.

· You must be open and cooperative with the FCA and other regulators.

· You must pay due regard to the interests of customers and treat them fairly.

· You must observe proper standards of market conduct.

· You must act to delivery good outcomes for retail customers.

The company will be required to report to the FCA any disciplinary action taken in relation to a breach of these rules.

The company requires annual training to be undertaken regarding compliance that is appropriate to your role.

Skills and Competencies

1. Team player - Demonstrates flexibility and empathy and takes responsibility as required.

2. Delivering Results - Demonstrates commitment to the identified results, meets deadlines, is motivated and has a “can do” approach.

3. Regulatory & Compliance - Demonstrates an awareness of the regulatory environment and implements regulatory and compliance requirements as appropriate.

4. Proactivity & Initiative - Uses initiative, shares ideas and suggests improvements, constructively challenges the status quo.

5. Transparency - Operates in a fair, open manner, surfaces issues in a timely way.

6. Accuracy - Demonstrates diligence and attention to detail to ensure thoroughness and accuracy in tasks.

Core Competences

1. Company & Industry Awareness - Understanding and knowledge of the business and the market; awareness of financial issues and business priorities.

2. Interpersonal & Communication Skills - Builds effective relationships with stakeholders and communicates in a clear way. Listens and adapts style to particular situations, sensitive to individuals and circumstances.

3. Planning & Organising - Organises time and prioritises effectively to deliver within expected timeframes.

4. People Management - Responsible for managing the performance of others effectively, sets, communicates and measures clear performance expectations. Motivates others and supports high morale.

5. Customer Focus - Maintains professionalism, fair treatment and effective relationship management. Responds in a timely way demonstrating respect, tact and diplomacy.

6. Decision Making - Looks to solve problems in a constructive way, makes timely decisions, and develops results-focused action plans.

Information Security Responsibilities

· Ensure all work and activities performed in this role adhere to the organisation's information security policies, standards, and procedures.

· Proactively identify and mitigate information security risks associated with assigned duties and responsibilities.

· Participate in regular security awareness training and apply best practices for securing data, systems, and applications.

· Report any suspected security incidents, vulnerabilities, or policy violations to the information security team immediately.

· Support the Information Security program, understand and manage information security responsibilities delegated to your department, ensure team comply with all Information Security policy and procedure, report on team performance against security training requirements. (Managers only).

Requirements and Skills

· Previous experience in developing and embedding risk frameworks within the insurance sector.

· Understanding of the Managing General Agent model specifically in relation to risk management would be advantageous.

· Excellent knowledge of the Risk Management Cycle.

· Experience with risk analysis and reporting.

· Analytical mind with problem-solving aptitude.

· Excellent communication and presentations skills.

· A proactive approach to work, in terms of suggesting changes and improvements to processes and systems.

· Commercial awareness and the ability to understand broad business issues.

I confirm and agree that this job description is an accurate, current reflection of the role.

Signature of Jobholder: Date: ………………………..

Name: ..................................................................................

Signature of Manager: Date: …………………………

Name: …………………………………………………………..

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Field Compliance Manager

South West England

Permanent

Full-time

Job ID:

32632

Published date:

2025-01-23

Summary

Southernhay Financial Planning – Field Compliance Officer

An innovative consolidator in the wealth management and financial planning arena is seeking a diligent Field Compliance Officer to join our team and help to ensure our new and existing advisors meet the compliance requirements of the FCA.

You will be pivotal in ensuring that our firm adheres to the FCA’s regulatory requirements, standards and our internal policies at each of our sites across the West of England and beyond. The ideal candidate will be proficient in analysing and implementing regulations and procedures that comply with Hybrid’s regulatory framework under the SMCR, TC and FIT. You will monitor activities to ensure that our advice is suitable and fully compliant with the Consumer Duty. You will be based in the West Country and will work on a hybrid basis, and cover our offices in Exeter, Sidmouth and Bristol and, on occasion in London too. Your contributions will be crucial in safeguarding our clients’ financial wellbeing and enhancing our reputation by ensuring that our company strictly follows guidelines.

You will report to the Chief Compliance Officer and MLRO and will be supported by a major national compliance consultancy.

Responsibilities:

Develop and implement an effective compliance monitoring programme in conjunction with the CCO.
Report on monitoring visits to sites and thematic reviews across the business
Create and manage effective action plans in response to audit findings and compliance violations.
Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.
Assess company operations to determine compliance risk.
Ensure certified advisors comply with the FCA FIT and TC regimes
Assist the CCO in the development and delivery of training on the latest regulations and processes.
Resolve employee concerns about legal compliance.
On occasion, deputise for the CCO.

Requirements:

A self starer who can work independently
Ability to travel (Driving licence).
Experience as a Compliance Officer
Professional qualification or working towards one in financial planning (CISI, CII, LIBF.)
Strong knowledge of industry processes and regulations.
Outstanding communication and interpersonal abilities.
An analytical mindset with excellent organisational skills.

Read More Apply Now

Business Analyst / Project Manager

Bristol (hybrid)

Contract

Full-time

Job ID:

32599

Published date:

2025-01-20

Summary

Our client requires a Business Analyst/Project Manager on a 3 month contract basis (outside of IR35), who has worked in a SIPP/pensions environment. This project is focused on comparing data and processes.

This is a hybrid role paying up to £425 per day with the requirement to travel to Bristol.

An understanding of non-standard investments (NSI) processes is preferred but not essential.

Summary and Responsibilities:

You will be taked with comparing two sets of data and comparing, and the same with processes and checklists. You must be comfortable undertaking analysis of data and processes, and developing out the changes required.

Investment Managers (IM) Ongoing Due Diligence

Review list of IMs on both books to find overlap/duplication.
Review completed IM ongoing review and annual assessment checklists to compare process, quality and resourcing
Subject to a) and b), develop proposal for IM ongoing reviews to be done (this is based on assumption that there will be high level of commonality and therefore duplication of current work and quality and controls surrounding the review will be higher).
Make any required changes to the firms procedures and checklists

Non-standard Investment Ongoing Due Diligence

Review list of NSIs held on both books to find overlap
Review completed NSIs ongoing review and annual assessment checklists to compare process, quality and resourcing
Subject to a) and b), develop proposal for integrated NSI ongoing reviews with view on whether this process should be carried out.
Make any required changes to procedures and checklists

IMonboarding (scope subject to NSI policy decision)

Review and compare both parties onboarding processes, including checklists and data sources, highlighting areas which are in common and which differ, and where they are obtaining and paying for the same data but from different sources
Work with SMEs to build a combined onboarding process, including checklist and other due diligence requirements (financial checks, financial crime checks, company status checks, FCA checks).
Make required changes to procedures

There is also a requirement to liaise with Legal to see if its possible to create a master legal agreement which covers all parties products, incorporating any changes required by NSI policy decision, or whether they should be separate two agreements, in which a new agreement may be required. We will then to conduct a repapering exercise. This will be likely led within the team, rather than a BA

NSIonboarding (scope subject to NSI policy decision)

Review and compare NSI investment approval processes, including checklists and data sources, highlighting areas which are in common and which differ, and where the firms are obtaining and paying for the same data but from different sources
Work with SMEs to build a combined process, including checklist and other due diligence requirements (financial checks, financial crime checks, company status checks, FCA checks).
Make required changes to the firms procedures

Illiquid/distressed asset processes

Review list of impaired/exit asset population on both books to find overlap.
Review both parties processes for managing distressed assets (including valuations) and recoveries/claims to see if there are areas of commonality and where process can be aligned which will enable cross-training and synergies.
Make required changes to the firms procedures and checklists
Review processes handling for direct and IM held illiquid assets and FSCS assets. Can we agree a common approach to how we handle these assets? Example: requests to transfer illiquid assets into SIPPs; illiquid assets preventing transfers out (any difference if fully crystallised SIPP?; IMvs direct holdings?)

There could also scope to look at:

Reviewing how the Technical-Investments mailbox is managed and see if this can be brought into the Investment Oversight Customer team
Review and align valuation policies and process

We are looking for someone to start asap, therefore someone with no more than a 2 week notice period.

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Prudential Risk & Regulation Manager

London, UK

Permanent

Full-time

Job ID:

32499

Published date:

2025-01-06

Summary

Forvis Mazars Financial Services Consulting is experiencing exciting growth and we have various opportunities for talented and high performing individuals to be based in the London office given the opportunities arising from increasing regulatory scrutiny, supervision and demand for external assurance.

Are you looking to make an impact in Financial Services Consulting? Are you looking to grow our business as if it was your own? And are you looking for open, engaged and collaborative teams? Then apply to the role today!

About the team

The Prudential Risk and Regulation offering provides a number of tailored solutions to support our FS clients around the interpretation and implementation of regulations to help them achieve regulatory compliance and manage regulators' expectations. We help clients develop and review their key regulatory submissions – such as their Capital & Liquidity adequacy process documents, Recovery & Resolution plans, and their regulatory submissions. We also support clients on organisational, regulatory or systems transformation initiatives to help them manage prudential risk.

Typical engagements in the Prudential Risk and Regulation service area include:

• Reviewing and refining clients' ICAAP, ILAAPs, ICARA's, wind down and recovery plans.

• Responding to clients' queries on the interpretation and implementation of prudential rules.

• Reviewing COREP, FINREP, PRA 110 and other regulatory returns.

• Performing skilled persons reviews in line with the PRA's expectations.

• Reviewing the effectiveness of regulatory change projects.

• Providing assurance on clients' processing of regulatory data.

• Reviewing firms' prudential risk management capabilities – including reviews of relevant policies and procedures; and, how such risks are identified, measured, monitored, measured, and reported.

• Providing internal audit subject matter expertise.

About the role

As a Senior Manager / Manager you would be expected to:

• Lead multiple client engagement teams, working with a wide variety of FS clients to deliver high quality professional services.

• Play a key role in business development activities for allocated key accounts or a category of FS clients / prospects.

• Work as part of small and large sized multi-disciplinary engagement teams to deliver the types of engagements listed above.

• Gather and analyse information, perform gap analysis, identify areas of improvements and offer value-adding recommendations.

• Lead workshops to resolve client issues, design robust processes / controls and develop an implementation plan.

• Work with stakeholders within clients' organisational structure to implement improvements.

• Managing the execution of client engagements by monitoring and reporting on delivery status, identifying and managing any issues and risks that could impact delivery, and providing guidance and quality review of others.

• Producing materials to help clients understand the impact of regulatory developments and changing risk practices on their business model, control framework, reporting obligations as well as capital and liquidity requirements.

• Developing client relationships, grow networks and assist in identifying and converting engagement opportunities

• Developing product offerings and preparation of technical proposals and pitches to clients

• Assisting in developing and delivering internal and external training materials

• Mentoring, coaching and developing junior team members.

What are we looking for?

• You will have gained significant experience in Prudential regulatory matters and risk management practices, either in industry, another consultancy, and/or the Prudential Regulation Authority (PRA).

• Knowledge of, and experience in navigating and interpreting the provisions of the PRA rulebook, supervisory statements and other on-shored EU laws and regulations. This should include one or more of the following:

• The UK prudential regulatory framework, covering existing and forthcoming regulations, specifically, knowledge of the PRA Rulebook, Supervisory Statements, the FCA Handbook and Basel 3.1

• Preparation or review of Internal Capital Adequacy Assessment Process (ICAAP), in particular Pillar 1 capital requirements, Pillar 2 risks, robustness of stress test scenarios; Internal Liquidity Adequacy Assessment Process (ILAAP), Internal Capital Adequacy and Risk Assessment (ICARA), Regulatory Reporting (COREP, FINREP, PRA) and Recovery Plan (RP)

• Good understanding of the PRA's supervisory model – including internal and external risk factors, and risk mitigants.

• Experience of reviewing regulatory returns, s166 reports, and firms' business models.

About Forvis Mazars

Forvis Mazars is a leading global professional services network operating under a single brand with just two members: Forvis Mazars, LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both members share a commitment to providing an unmatched client experience, delivering audit & assurance, tax, advisory and consulting services across the globe.

We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action.

At Forvis Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential.

Central London based office location with a hybrid working model!

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Compliance Monitoring Analyst

Birmingham

Permanent

Full-time

Job ID:

32400

Published date:

2024-12-10

Summary

Role Profile
Job Title	Compliance Monitoring Analyst (12 months FTC)
Reports To	Head of Risk and Compliance
Department	Risk and Compliance

Role Purpose

· Carry out compliance monitoring to assess ERGO UK and Third-Party Agencies (TPAs) adherence to regulatory standards and Group requirements.

· Work in line with established controls that enable ERGO UK and clients to manage conduct risk and Consumer Duty requirements and keep the customers at the centre of ERGO’s and clients’ businesses.

· Demonstrate a high work ethic and possess core knowledge and skills to support strategic objectives.

Duties and Responsibilities

· Assist the Compliance Monitoring Manager in developing, maintaining, and delivering of the second line monitoring programme.

· Scope, implement and manage second line reviews, focusing on regulatory and conduct risk topics as per the Compliance Monitoring Plan.

· Perform compliance monitoring on all aspects of the FCA regulated activities within ERGO UK and TPAs to assess compliance with applicable regulatory requirements, standards, and outcomes.

· Prepare both, individual reports, and the quarterly Compliance Monitoring Report to ERGO UK Board.

· Liaise with internal and external stakeholders in relation to monitoring results and findings.

· Track and monitor actions through to successful resolution.

· Provide compliance advice to the business on the implementation of appropriate action plans to address identified gaps.

· Work with the Head of Risk and Compliance (HoRC) to regularly assess the relevance and effectiveness of the Compliance Monitoring Plan.

· Attend management meetings and committees as required.

· Assist in all other tasks, periodic, ad hoc, or otherwise as directed by the HoRC.

Requirements and Skills

· Minimum 3 years’ experience working in a compliance monitoring role in a FCA regulated insurance and/or financial services business.

· Knowledge of the Managing General Agent (MGA) business model specifically in relation to compliance requirements would be an advantage.

· An ability to complete third-party monitoring/reviews (TPA reviews).

· Strategic thinker with expert understanding of relevant FCA rules, regulations, and best practices and with a proactive and professional approach.

· Strong analytical, research, and reporting skills, attention to detail and ability to exercise balanced judgement and decision-making.

· Strong written and spoken communication skills to enable communication at all levels.

· Positive attitude, enthusiastic, professional, with a strong work ethic, delivering first class customer outcomes whilst being able to apply commercial judgment.

· Proactive and self-motivated.

I confirm and agree that this job description is an accurate, current reflection of the role.

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