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Our client is seeking a Compliance Assurance Officer/Manager, posessing 2-3yrs experience in credit lending to support compliance monitoring.

The person will oversee consumer duty outcomes testing and support delivery of the compliance monitoring plan.

Overall purpose of the role:

The focus of this role is to lead on assurance monitoring, deliver quality assurance monitoring in support of the 2LOD compliance risk management framework and operational processes within 1LOD. The Compliance Assurance Manager will support thematic and assurance monitoring reviews with a particular focus on regulatory risk providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.

Responsibilities and accountabilities:

• Support and deliver on the compliance assurance monitoring programme, delivering high quality risk based monitoring and reporting in support of evidencing regulatory compliance
• Contribute to the Compliance Assurance Plan and other Compliance initiatives and manage the framework for delivery of compliance risk thematic reviews and ongoing monitoring activities.
• Deliver assurance monitoring and works closely with other risk functions to support all monitoring activity.
• Deliver customer outcomes testing in accordance with the regulatory requirements of the consumer duty regulations and second line assurance framework.
• Identify and report on compliance risks and provide insightful advice and recommendations in support of risk mitigation
• Maintain policies and standards for testing and monitoring of compliance controls across all functions and business activities.
• Develop standards for scoping, performing and documenting compliance assurance activities.
• Act as an advocate for compliance with all legal, regulatory and company standards and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
• To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of compliance, identifying gaps and weaknesses that need to be addressed – particularly in relation to Arrears Management, Vulnerable Customer Management, Complaints Handling, ensuring good customer outcome is at the heart of everything you do
• Maintain up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., Consumer Duty, CONC, DISP, SMCR, and the “CCA”) and apply these to advice, guidance, and assurance activities

You:

• Minimum of 2 years compliance monitoring experience in an consumer credit environment
• Focused on customer outcomes and sound understanding of the Consumer Duty and other relevant regulation. 
• Strong audit or assurance testing background.
• Proven ability to write detailed policies and procedures, regulatory updates for publishing across the business, and breach reports.
• Strong interpersonal skills, able to establish effective working relationships at all levels.

• Identifying forthcoming changes to the regulatory framework relevant to the business
• Ensuring compliance risks are identified, mitigated, remediated and reported on.
• Providing subject matter expert advice and guidance on all matters relating to regulatory and compliance risk.
• Co-ordinating the completion of regulatory and other returns and information requests across the business as requested by FCA
• Driving engagement on the subject of regulatory compliance and conduct culture at all levels up to and including the firms Senior Leadership Team including Senior Management Function holders

•  Assist in the design, establishment and implementation of the Compliance Monitoring plan
•  Conduct allocated compliance monitoring reviews in line with the Compliance Monitoring Review framework
•  Horizon scanning; contribute to a monthly legal and regulatory update to the wider business
•  Manage all regular reporting requests from the FCA and any internal Audit requests
•  Contribute to the maintenance of a compliant SM&CR framework

Key skills, knowledge & experience:

• Compliance assurance/monitoring (within the second line)
• Strong working knowledge of FCA principles, rules (particularly CONC), handbook and non-handbook guidance and codes of practice 
• Strong analytical skills which are applied to assist in drawing conclusion from complex data

Our client is seeking someone to work remotely on a 9-month fixed-term-contract basis who possesses proven File Review/Checking experience.

The role has arisen to cover a team member moving onto a project over this time scale.

You will be tasked with reviewing both pre and post-sale reviews on new business with pension switching, drawdown and investment business the bulk of the work.

IHT trust work and Business Relief investment/corporate protection/VCT/EIS knowledge is an advantage but not essential.

In terms of a start date, they are looking at either September or early October. They are willing to consider someone to work either 4 or 5 days per week, with some flexibility in working hours (core hours expected).

You must hold the level 4 diploma in financial planning or equivalent.

• Assisting with development and embedding of a fit for purpose risk management framework to enable the business to manage its financial and operational risks, including conduct risk, and adhering to Consumer Duty requirements. 
• Assisting the Risk Manager with ensuring that the business adheres to the organisations Group regulatory standards and risk management framework requirements.
• Being a point of contact for the first line Risk Champions to provide guidance and support on risk management activities.
• Assisting in the setting the standards for risk management and promoting a risk centric culture within the business.
• Demonstrating a high work ethic and possess core knowledge and skills to support strategic objectives.

• Assisting with actions and recommendations from all relevant audit reports, including Internal Audit to ensure timely delivery and closure.
• Assisting in the formation of the Risk Management Framework which includes, Risk Appetites, Emerging Risks, Risk Events.
• Providing support in the gathering of risk data and analysing trends for reporting to Board and Audit, Risk and Compliance Committee.
• Supporting the Risk Manager in administrative duties in keeping the risk registers up to date.
• Assisting with risk requests (including from the Group) in relation to adoption of policies, procedures, and other ad hoc risk queries as and when applicable.
• Liaising with internal and external stakeholders to provide support and guidance on risk management.
• Assisting with annual review of the taxonomy, policies, and procedures to ensure they are up to date from a regulatory perspective.
• Assisting in all other tasks, periodic, ad hoc, or otherwise.

• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and cooperative with the FCA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• You must act to delivery good outcomes for retail customers.

• Ensure all work and activities performed in this role adhere to the organisation's information security policies, standards, and procedures.
• Proactively identify and mitigate information security risks associated with assigned duties and responsibilities.
• Participate in regular security awareness training and apply best practices for securing data, systems, and applications.
• Report any suspected security incidents, vulnerabilities, or policy violations to the information security team immediately.
• Support the Information Security program, understand and manage information security responsibilities delegated to your department, ensure team comply with all Information Security policy and procedure, report on team performance against security training requirements. (Managers only).

• Previous experience in developing and embedding risk frameworks within the insurance sector.
• Understanding of the Managing General Agent model specifically in relation to risk management would be advantageous.
• Excellent knowledge of the Risk Management Cycle.
• Experience with risk analysis and reporting.
• Analytical mind with problem-solving aptitude.
• Excellent communication and presentations skills.
• A proactive approach to work, in terms of suggesting changes and improvements to processes and systems.
• Commercial awareness and the ability to understand broad business issues.

• Pension - Employee 5%/Employer 10%
• 25 days holiday plus bank holidays (additional holiday after 3 years service) 
• Leisure Allowance - £1000 (post probation)
• Medical Cover - Benefit in Kind (post probation)
• Group Income Protection/EAP (post probation)
• Group Life Insurance (post probation)

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