· Carry out compliance monitoring to assess ERGO UK and Third-Party Agencies (TPAs) adherence to regulatory standards and Group requirements.

· Work in line with established controls that enable ERGO UK and clients to manage conduct risk and Consumer Duty requirements and keep the customers at the centre of ERGO’s and clients’ businesses.

· Demonstrate a high work ethic and possess core knowledge and skills to support strategic objectives.

· Assist the Compliance Monitoring Manager in developing, maintaining, and delivering of the second line monitoring programme.

· Scope, implement and manage second line reviews, focusing on regulatory and conduct risk topics as per the Compliance Monitoring Plan.

· Perform compliance monitoring on all aspects of the FCA regulated activities within ERGO UK and TPAs to assess compliance with applicable regulatory requirements, standards, and outcomes.

· Prepare both, individual reports, and the quarterly Compliance Monitoring Report to ERGO UK Board.

· Liaise with internal and external stakeholders in relation to monitoring results and findings.

· Track and monitor actions through to successful resolution.

· Provide compliance advice to the business on the implementation of appropriate action plans to address identified gaps.

· Work with the Head of Risk and Compliance (HoRC) to regularly assess the relevance and effectiveness of the Compliance Monitoring Plan.

· Attend management meetings and committees as required.

· Assist in all other tasks, periodic, ad hoc, or otherwise as directed by the HoRC.

· Minimum 3 years’ experience working in a compliance monitoring role in a FCA regulated insurance and/or financial services business.

· Knowledge of the Managing General Agent (MGA) business model specifically in relation to compliance requirements would be an advantage.

· An ability to complete third-party monitoring/reviews (TPA reviews).

· Strategic thinker with expert understanding of relevant FCA rules, regulations, and best practices and with a proactive and professional approach.

· Strong analytical, research, and reporting skills, attention to detail and ability to exercise balanced judgement and decision-making.

· Strong written and spoken communication skills to enable communication at all levels.

· Positive attitude, enthusiastic, professional, with a strong work ethic, delivering first class customer outcomes whilst being able to apply commercial judgment.

· Proactive and self-motivated.

I confirm and agree that this job description is an accurate, current reflection of the role.

Signature of Jobholder: Date: ………………………

Name: ……………….....................................................

Signature of Manager: Date: …………………………

Name: …………………………………………………………..

· To actively contribute to the development of ERGO UK strategy and business planning and undertake best endeavours in their achievement, in the Delegated Authority manager role, by managing the governance, risk and assurance and the internal audit of our processes.

· To establish and operate controls that enable ERGO UK and clients to treat customers fairly and keep the customers at the centre of ERGO’s and clients’ businesses.

· To operate according to established controls that enable ERGO UK and clients to treat customers fairly and keep the customers at the centre of ERGO’s and clients’ businesses.

· To demonstrate a high work ethic and possess core knowledge and skills to support strategic objectives.

· Management of Ergo's Delegated Authority process including binder approval and Coverholders audits strategy and performance.

· Ensure the Coverholders audit programme is scheduled, monitored and subsequent audit recommendations are actioned.

· Accountable for due diligence in regard to contract checks and Coverholders pre and post bind approval processes to ensure compliance with Ergo’s requirements and standards.

· Manage new product and facility onboarding process.

· Manage, review and control the ongoing fair value assessment program.

· Manage and control the delegation of underwriting authority to clients taking into account limits and individual competencies

· Work closely with underwriters and provide guidance to enable the correct management and monitoring of binding authorities

· Ensure bordereaux reviews are used as an effective tool in management of accounts.

· Understand and meet all legal, regulatory and compliance requirements within your area of responsibility

· Comply with agreed client service levels including timely and accurate response to client queries and referrals and investigation and resolution of complaints and service failures

· Act as team liaison with underwriting divisions, taking responsibility for understanding all delegated underwriting issues facing those divisions.

· Maintain knowledge of wider business practices and issues in other teams to facilitate a holistic approach to delegated underwriting management.

· Assist in the set up and development of new facilities and systems where required from first contact to implementation.

· Analyse new submissions for extensions to existing facilities and systems and manage external and internal processes from first contact to implementation.

· Work cross functionally with Compliance, Claims, Finance and Actuarial Teams.

· Conduct monthly review of contract data and underwriting results preparing reports for head(s) of Underwriting.

· Any other tasks delegated by Head of DA and Technical Oversight/ Executive Committee.

· Travel between the Birmingham and London offices, as well as travel to the head office in Germany, as and when necessary.

· You must act with integrity.

· You must act with due care, skill and diligence.

· You must be open and cooperative with the FCA and other regulators.

· You must pay due regard to the interests of customers and treat them fairly.

· You must observe proper standards of market conduct.

1. Team player - Demonstrates flexibility and empathy and takes responsibility as required

2. Delivering Results - Demonstrates commitment to the identified results, meets deadlines, is motivated and has a “can do” approach

3. Regulatory & Compliance - Demonstrates an awareness of the regulatory environment and implements regulatory and compliance requirements as appropriate

4. Proactivity & Initiative - Uses initiative, shares ideas and suggests improvements, constructively challenges the status quo

5. Transparency - Operates in a fair, open manner, surfaces issues in a timely way

6. Accuracy - Demonstrates diligence and attention to detail to ensure thoroughness and accuracy in tasks

1. Company & Industry Awareness - Understanding and knowledge of the business and the market; awareness of financial issues and business priorities

2. Interpersonal & Communication Skills - Builds effective relationships with stakeholders and communicates in a clear way. Listens and adapts style to particular situations, sensitive to individuals and circumstances

3. Planning & Organising - Organises time and prioritises effectively to deliver within expected timeframes

4. Customer Focus - Maintains professionalism, fair treatment and effective relationship management. Responds in a timely way demonstrating respect, tact and diplomacy

5. Decision Making - Looks to solve problems in a constructive way, makes timely decisions, and develops results-focused action plans

The company requires annual training to be undertaken regarding compliance that is appropriate to your role.

I confirm and agree that this job description is an accurate, current reflection of the role.

Signature of Jobholder: Date:

Name:

Signature of Manager: Date: …………………………

Name: …………………………………………………………..

· To actively contribute to the development of ERGO UK strategy and business planning and undertake best endeavours in their achievement, in the Delegated Authority manager role, by managing the governance, risk and assurance and the internal audit of our processes.

· To establish and operate controls that enable ERGO UK and clients to treat customers fairly and keep the customers at the centre of ERGO’s and clients’ businesses.

· To operate according to established controls that enable ERGO UK and clients to treat customers fairly and keep the customers at the centre of ERGO’s and clients’ businesses.

· To demonstrate a high work ethic and possess core knowledge and skills to support strategic objectives.

· Assistance in Binder creation and review processes.

· Accountable for due diligence in regard to contract checks and Coverholders pre and post bind approval processes to ensure compliance with Ergo’s requirements and standards.

· Control new product and facility onboarding process.

· Review and create monthly conduct risk management information

· Review and create Ergo’s fair value assessment program.

· Work closely with underwriters and provide guidance to enable the correct management and monitoring of binding authorities

· Review Ergo’s springboarding process for policy wordings and documentation

· Ensure bordereaux reviews are used as an effective tool in management of accounts.

· Understand and meet all legal, regulatory and compliance requirements within your area of responsibility

· Comply with agreed client service levels including timely and accurate response to client queries and referrals and investigation and resolution of complaints and service failures

· Maintain knowledge of wider business practices and issues in other teams to facilitate a holistic approach to delegated underwriting management.

· Assist in the set up and development of new facilities and systems where required from first contact to implementation.

· Analyse new submissions for extensions to existing facilities and systems and manage external and internal processes from first contact to implementation.

· Work cross functionally with Compliance, Claims, Finance and Actuarial Teams.

· Conduct monthly review of contract data and underwriting results preparing reports for head(s) of Underwriting.

· Any other tasks delegated by Head of DA and Technical Oversight/ Executive Committee.

· Travel between the Birmingham and London offices, as well as travel to the head office in Germany, as and when necessary.

· You must act with integrity.

· You must act with due care, skill and diligence.

· You must be open and cooperative with the FCA and other regulators.

· You must pay due regard to the interests of customers and treat them fairly.

· You must observe proper standards of market conduct.

1. Team player - Demonstrates flexibility and empathy and takes responsibility as required

2. Delivering Results - Demonstrates commitment to the identified results, meets deadlines, is motivated and has a “can do” approach

3. Regulatory & Compliance - Demonstrates an awareness of the regulatory environment and implements regulatory and compliance requirements as appropriate

4. Proactivity & Initiative - Uses initiative, shares ideas and suggests improvements, constructively challenges the status quo

5. Transparency - Operates in a fair, open manner, surfaces issues in a timely way

6. Accuracy - Demonstrates diligence and attention to detail to ensure thoroughness and accuracy in tasks

1. Company & Industry Awareness - Understanding and knowledge of the business and the market; awareness of financial issues and business priorities

2. Interpersonal & Communication Skills - Builds effective relationships with stakeholders and communicates in a clear way. Listens and adapts style to particular situations, sensitive to individuals and circumstances

3. Planning & Organising - Organises time and prioritises effectively to deliver within expected timeframes

4. Customer Focus - Maintains professionalism, fair treatment and effective relationship management. Responds in a timely way demonstrating respect, tact and diplomacy

5. Decision Making - Looks to solve problems in a constructive way, makes timely decisions, and develops results-focused action plans

The company requires annual training to be undertaken regarding compliance that is appropriate to your role.

I confirm and agree that this job description is an accurate, current reflection of the role.

Signature of Jobholder: Date:

Name:

Signature of Manager: Date: …………………………

Name: …………………………………………………………..

We are delighted to be exclusively partnering with an independent financial advice business that are looking to appoint a Training & Competency (T&C) Supervisor. This is a remote role with occasional travel to their Head office. There is a £3,600 car allowance and 5% of base salary as flexible benefits. 

Role Purpose:

The role will facilitate and help deliver the firms T&C requirements as defined by the FCA and the business. You'll provide effective monitoring and control in the firm and to support the adherence of advisers and line management, whilst reporting shortcomings through the appropriate reporting lines.

A key responsibility in this role is to facilitate the effective induction for all new recruits, creating bespoke plans dependent upon the individuals qualifications, expertise, and previous experience. The overall target is to ensure prompt attainment of CAS for all new starters.

Via collation of relevant data, you will provide sales management with accurate and meaningful data relating to adviser RAG status, with detailed breakdown of rationale. The role will be fully responsible for meaningful and effective supervision of all amber and red advisers to ensure the business meets its requirements as set out in T&C manual and adheres to T&C rules.

The post holder will carry out desk based supervision of green advisers, liaising with sales management and QA team as necessary regarding coaching and development.

Required Skills & Knowledge:

• Up to date knowledge of various rule books in particular T&C, regulations and codes relevant to the firm
• Good working knowledge of IO and application of extraction of MI required to ascertain KPI data, MI reporting on all advisers
• Understanding of industry developments and the impact on the business
• IT literate, including all Microsoft Packages
• Good interpersonal relationship skills
• Positive team working and collaboration
• Well organised, readily able to work to agreed, sometimes challenging deadlines
• Influencing – able to report to other business areas and members and where necessary influence behaviour and attitudes to improve compliance and business practices
• Flexibility / adaptability – able to adapt to changes in the business and its practices and regulatory / legal amendments
• Drive own development – highly motivated to achieve work tasks and to assist with the management of their own development – knowledge and skills improvement
• Attention to detail- able to produce accurate and meaningful data required for RAG reporting and other MI as required by Risk & Compliance Director.

Qualifications:

• Minimum of 6 years’ experience within a regulated or financial services environment in particular a training and competency environment.
• Relevant industry qualifications, at least to QCA Level 4 or equivalent, and including H15/J07
• CeMAP, G60/AF3 are desirable

Desirable:

• Experience of working in a compliance or audit and risk function;
• Previous experience of reviewing Occupational Pension Transfers or ETV, PIE exercises.
• Working knowledge of business operations and practices

We are pleased to be working with a North West based Financial Advice firm who are seeking a Compliance Administrator as part of a wider team of 7 other compliance professionals.

Ideally they would like a Level 4 qualified Compliance Administrator with general compliance experience plus some file review and financial promotions experience.  However, they will consider other candidates outside of this ideal job role if they have potential to develop.

Their preference is for someone to be based in their North West office to be working alongside the exiting team, however they will consider remote workers depending on experience.   

Salary: £30k- £35k depending on experience

After 3 months:

   8% non-contributory pension

   2 x DIS

   PMI

20 days holiday plus bank holidays plus they close over Christmas and New Year.