Birchlake Recruitment Engagement Hub

Paraplanner

Brighton

Permanent

Full-time

Job ID:

32372

Published date:

2024-04-19

Summary

Pembroke Financial Services - Paraplanner Job Specification Role Description The role of the Paraplanner is to work alongside and provide knowledgeable and technical support to our Adviser(s) to ensure the appropriate end to end management of the client lifecycle using the PFS agreed policies, processes and toolset.

The Paraplanner reports to the Adviser(s) and PFS Support Manager.

Core Experience / Competencies • Previous Experience of Intelligent Office (IO) • Strong customer service ethos – able to build and maintain relationships of trust across a diverse client base. • Process driven – able to follow defined processes to evidence adherence to PFS standards and policies, regulatory

requirements and any other compliance demands. • Attention to detail – working with the Adviser(s) to ensure that clients have all the information they need in order to

review and make decisions about their investments; that providers have the correct details to carry out client instructions; and that all this information is recorded in the agreed PFS format and process.

• Problem solving – able to find solutions to issues and non-standard situations as they arise, ensuring appropriate escalation and recording in line with complaints processes and/or feedback to ensure continuous improvement on PFS processes and toolset.

• Collaborative Communicator – building relationships with clients whilst maintaining trust and inspiring confidence. Liaising and working with administrator(s) and offering support to ensure correct illustrations, key features and applications are provided.

• Able prioritise and manage workload – work with Adviser(s) to understand and prioritise client workload while balancing new business applications and ensuring provider forms are prepared as required and clients are updated throughout the process.

Responsibilities • Technical knowledge of products and procedures as well as relevant law. Ability to work with defined business

processes, for example. • Participates in weekly meeting to organise and prioritise workload. Organises regular touch points during the week

to ensure that activities and deliverables are carried out to plan and within deadlines. • Acts as key point of contact for clients; organising and dealing with correspondence via telephone, email or letter (as

per client specification), as well as attending meetings with clients. • Works with the Adviser(s) to ensure that client reports (suitability reports, annual review reports, meeting notes,

portfolio report) are generated from IO/Genovo using the standard templates where appropriate; and producing/updating/writing more technical reports as required.

• Supports the Adviser(s) in utilising other agreed toolsets to provide data for client identification for example lifestyle planning via cashflow analysis, risk reports, investment analysis etc.

• Conducting research required to support advice from Adviser(s) including all relevant analysis, technical product research, producing illustrations etc.

• HNW client support as required. • Support administrators on group corporate pensions and associated group benefits as required. • Acts as main point of contact between Providers and Adviser(s) in the transfer, set up and administration of

investments and policies on behalf of clients. This includes dealing with letters or authority, processing new applications, following up with ongoing transactions, resolving issues etc. Ensures that the client is kept informed on progress and is notified when transactions are completed.

• Ensures that client fees and commission (initial, ongoing and ad-hoc) are set up and maintained correctly in IO to support accurate monthly payments to the Adviser(s) and provide an accurate view for client and firm reporting.

• Ad-hoc paraplanning tasks on behalf of the Adviser. • Liaising with Compliance Teams, and completing any remedial work required to allow the Adviser(s) to proceed

with the business. • Provides support for Head of Support in defining and carrying out organisational projects and initiatives.

Other Tasks • Complete mandatory/regulatory training to given deadlines. • Adhere to company policies. • Maintain a clear desk and ensure all client documentation is locked away securely out of hours. • Ensure that all confidential paperwork is either scanned to the relevant file and disposed of in the confidential data

bins or shredded.

Requirements Industry qualifications: Level 4, DipPP, J09, J10, CF1 Chartered Financial Planner status or working towards

(preferred) A minimum of 4 years industry experience Excellent administrative, research, report writing and

communication skills Excellent analytical skills with a preference for working in a structured, planned manner

Maintained suitable CPD level and desire to continue progression

Pembroke Financial Services - Paraplanner Job Specification
- Role Description
- Core Experience / Competencies
- Responsibilities
- Other Tasks
- Requirements

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Regional Compliance Manager

Home based, with travel

Permanent

Full-time

Job ID:

32371

Published date:

2024-04-18

Summary

HL Partnership Limited Job Description

Job title	Regional Compliance Manager
Department/Section	Field Based Compliance Team
Location	Home based, with travel
Main purposes of job	To maintain a primary point of contact for Appointed Representatives in an allocated region and to manage a risk-based monitoring program to ensure compliance to network standards and regulatory requirements Ensuring our Appointed Representatives are, as per FCA guidelines, always Treating Customers Fairly and delivering good customer outcomes To provide compliant guidance and support to staff and Appointed Representatives To instruct and coach members in order to improve risk assessment ratings
Key results/objectives	To ensure compliance with systems, procedures and regulatory requirements across the network Proactively monitor network firms and advisers to identify key risks Agree actions and prepare reports for Firm Principals and advisers Submit management information regarding activity and high-risk situations to the Head of Supervision (HOS)
Key tasks	Conduct field visits which will include risk-based compliance monitoring to ensure that network members comply with the requirements of the FCA and network rules in respect of regulated mortgage and non-investment insurance business Act as supervisor within the Training & Competence scheme and act as an ambassador for the use of relevant IT programs and systems Build strong relationships with key stakeholders, championing good customer outcomes. Provide advice and guidance to network members in response to enquiries received Identify the business risks ensuring all current and future regulatory requirements are adhered to with effective controls in place Ensure appropriate standards and procedures are followed by authorised appointed representatives Instruct, coach and monitor individuals, producing reports and individual training/development plans ensuring all outstanding actions are completed within agreed timescales and are achievable To assist and guide the Internal Compliance Review Officers regarding technical queries and challenges arising in the file review process Produce periodic reports to the HOS as instructed Ensure that notifiable events are reported to the HOS in a timely manner Attend regulatory and other training events as agreed with the HOS Conduct such other project work as may be specified by the HOS from time to time

Responsible for staff/equipment	N/A
Reporting to	Head of Supervision

Description of Individual

Qualifications

CeMAP or equivalent professional financial services qualification as a minimum

CeRER desirable

A full UK driving licence is essential

Skills/competencies

Able to demonstrate a suitable level of industry knowledge and experience to conduct the role

Demonstrable supervisory skills

Excellent verbal and written communication skills

The ability to analyse information with a view to making informed decisions

Ability to facilitate and deliver appropriate training, liaising with the training manager where necessary

Passionate in building excellent working relationships with both colleagues and our members to deliver the right outcomes for all parties

Good team player, but with a definite ability to work under own initiative

Good computer skills including Microsoft applications

Experience Required

Minimum 2 years of experience in a similar role within the financial services sector

A sound background in compliance monitoring, risk management and reporting processes

Knowledge of systems of control and able to follow clearly defined procedures

Experience of working under pressure, prioritising and working to tight deadlines

Personal qualities

Highly self-motivated and with strong personal discipline to meet key objectives

Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style

A real desire to provide support and to assist firms to stay safe in the business environment

Willing and able to travel in the UK

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Operational Risk Manager

Kent

Permanent

Full-time

Job ID:

32368

Published date:

2024-03-22

Summary

Role details
POSITION:	Senior Operational Risk Associate	DEPARTMENT:	Risk
REPORTS TO:	H/O Compliance & Operational Risk	DIRECT REPORTS:	0
LOCATION:	Head Office, Sundridge (hybrid)	DATE:	February 2024

Compliance at Blue

The Risk Department at Blue is organised around five principal risks (Operational Risk, Regulatory Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values).

Overall purpose of the role

This is a second line role, and its focus is to oversee the embedding and ongoing development of the risk management framework and supporting processes at Blue, with a particular focus on operational risk and assurance and providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance, operational effectiveness, and good customer outcomes. Reporting to the Head of Compliance & Operational Risk, you will be required to support the embedment and ongoing maintenance of the Operational Risk Management Framework and supporting risk registers.

Key responsibilities and accountabilities

To support the Head of Compliance & Operational Risk in the creation and implementation of the Operational Risk Management Framework and supporting standards and risk tools.
To lead the operational risk engagements with the Blue 1LOD to ensure that the risk management framework is embedded, with particular focus on risk and control management, control testing, and risk event/breach management.
To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of operational risk prevention, identifying gaps and weaknesses that need to be addressed.
To provide challenge, advice, and guidance to the 1LOD at Blue around products, processes, and services, and ensure that risks are identified, assessed, mitigate/managed/accepted, and monitored by the 1LOD.
To actively liaise with the Blue GIA function to inform their programme of work through expert knowledge of the Blue estate and key areas of focus.
To lead assurance activities, through operational risk assurance reviews, that support the combined assurance programme.
Act as a point of co-ordination and contact to drive risk events to resolution and escalate issues to senior management in a timely manner to reduce risk and losses as much as possible and support the Head of Compliance & Operational Risk in overseeing the resolution and reporting of risk events and breaches.
To act as an advocate for high performance in relation to operational risk management and company standards/policies and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers.
Liaise and partner with Compliance, Financial Crime, Data Privacy, and Legal colleagues within the 2LOD, to ensure when their expertise is required in relation to 1LOD interactions, this is organised, and all SMEs are present for key discussions and decisions.
Support operational risk reporting where requested.

Person specification

5 years operational risk experience in an FCA regulated environment or 5+ years’ experience in a 1LOD operations role with a sound knowledge of operational risk best practice.
Focused on customer outcomes and sound understanding of the Consumer Duty.
Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner.
Strong audit or assurance testing background.
Proven ability to write detailed policies and procedures, and breach reports.
Good team player, flexible and able to work on own initiative, whilst recognising where support is required.
Strong interpersonal skills, able to establish effective working relationships, and influence at all levels.
Appreciates the importance of accuracy, attention to detail and professionalism.
Demonstrates a sense of urgency and good work ethic.
Ability to work with competing deadlines and priorities.
Resilient, not derailed by a setback and returns to a high level of performance quickly.
Excellent internal customer service skills.
Comfortable and competent with MS Office.
Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned.
The role holder must carry out their role in a way that is aligned to the Purpose, Mission, and Beliefs at Blue.

Additional requirements

This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.

Conduct Rules:

You must act with integrity.
You must act with due skill, care and diligence.
You must be open and cooperative with the FCA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.

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Quality Assurance Officer

Birmingham

Permanent

Full-time

Job ID:

32367

Published date:

2024-03-21

Summary

We are working on behalf of a fantastic Midlands based insurer, who are looking to add to their Compliance team due to continued growth. They are seeking a Quality Assurance Officer who will be carrying out monthly technical underwriting audits, typical volumes per month would be around 60 audits and above.

Key Responsibilities:

Conduct Quality Assurance Audits within the Underwriting Services Department to monitor adherence to underwriting guidelines and licence authorities.
Conduct Quality Assurance Audits within other departments to assess service quality and adherence to internal processes.
Analyse the compliance standards being achieved by conducting Quality Assurance Audits and provide ongoing assurance of adherence to regulatory requirements.
Proactively identify areas for improvement where required and work with the business to implement remedial actions.

Job Requirements:

Background working in an insurance environment
Demonstratable experience working in a compliance, conduct or QA role
Good knowledge of FCA Rules and Regulations
A proactive ‘can do’ and flexible attitude. Be able to recognise priorities a short notice
An excellent standard of literacy, numeracy and attention to detail
Self-Motivated and good organisational skills. Able to manage own workload and deliver against deadlines with minimal supervision
Ability to work independently and confidentially
Experienced in the use of all Microsoft Office applications to an intermediate level
Good analytical and problem solving skills
Strong communication skills, both verbal and written, and ability to communicate at all levels
Ability to build successful relationships with all stakeholders
Champions the compliance culture and acts as a role model
Takes responsibility for own development
Good judgement and listening skills
Ability to innovate and improve working processes

Benefits:

Workplace Pension Scheme offering you flexibility of up to 16%
Minimum of 27 days holiday plus bank holidays
1 Paid Volunteer Day per year
Health Cash Plan and Virtual GP Services
Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services
Professional Membership Status – as part of holding CII Chartered Insurance Status we a variety of funding options are available to support our staff in achieving industry standard qualifications.
Employee recognition awards and annual employee awards
Staff social events throughout the year, including Summer and Christmas parties
Long Service awards
Free onsite parking
Matched funding for charities
Death in Service benefit

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Risk & Compliance Manager

Birmingham

Permanent

Full-time

Job ID:

32366

Published date:

2024-03-21

Summary

We are thrilled to be partnering with a new client that operate within the insurance space. Due to growth they are looking to hire a Risk & Compliance Manager. This is a hybrid role, with a minimum of 2 days required in the office per week.

Key Responsibilities:

Working closely with the Head of Risk & Compliance, you will support the delivery of the departmental business plan in line with the company strategy, by leading the Risk and Compliance team to achieve departmental objectives.
Building effective relationships within the business to ensure that an effective compliance culture is in place, promoting positive engagement and behaviours within Commercial Express, leading by example as a role model.
Development and enhancement of compliance processes in accordance with market practice to meet regulatory expectations, setting up and monitoring adequate and appropriate systems and controls to ensure that the firm meets its regulatory requirements.
Leading on the development, implementation and maintenance of compliance policies and procedures.
Providing sound compliance advice to business stakeholders and escalating material compliance issues to the Head of Risk & Compliance on identification, with analysis of impact, criticality and remedial options.
Motivate your department to perform their duties to the highest level, achieve company KPI’s and Objectives by ensuring your teams are performing in line with agreed targets.

This role includes Line Management responsibilities.

Job Requirements:

Background working in an insurance environment
Demonstratable experience working in a compliance or conduct role
Good knowledge of FCA Rules and Regulations
A proactive ‘can do’ and flexible attitude. Be able to recognise priorities at short notice
Champions the compliance culture
Adherence to FCA principles and act as a role model for the company, leading by example
Experience in people management, driving staff to achieve targets and goals
Managing change effectively
Experienced in the use of all Microsoft Office applications to an intermediate level
Good analytical, problem solving skills
Ability to build successful relationships with stakeholders
Takes responsibility for own development
Ability to innovate and improve processes to drive efficiencies
Forward strategic thinking
Excellent organisation skills
Excellent verbal, written and listening communication skills
Excellent judgement and decision making
Ability to use initiative and work well under pressure
Analysis of management information.
Ability to present information/training by adapting content and tone to suit audience

Benefits:

Workplace Pension Scheme offering you flexibility of up to 16%
29 days holiday plus bank holidays
1 Paid Volunteer Day per year
Health Cash Plan and Virtual GP Services
Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services
Professional Membership Status – as part of holding CII Chartered Insurance Status, a variety of funding options are offered to support staff in achieving industry standard qualifications
Employee recognition awards and annual employee awards
Staff social events throughout the year, including Summer and Christmas parties
Long Service awards
Free onsite parking
Matched funding for charities
Death in Service benefit

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Company Secretary & Head of Governance (part-time)

Kent, UK

Permanent

Part-time

Job ID:

32364

Published date:

2024-03-08

Summary

We have been instructed to support a key client with the appointment of a part-time Company Secretary & Head of Governance.

This is an 18 hour per week role, spread over 3 to 4 days (1 of which requires office attendance). The salary is between £47,000 and £51,000pa.

Overall Purpose of the Role:

The holder of the post will lead the organisations Governance arrangements taking responsibility, as Company Secretary, for providing a full secretariat function, delivering an effective governance framework in accordance with legal, statutory and corporate governance requirements, and facilitating the provision of appropriate legal advice.

Dimensions of the Role:

1x report: Executive Assistant and Board Secretary

Key Contacts:

Internal: Exco members, Heads of Functions & Managers; the Board of Directors.
External: Companies House, legal firms/advisers, Charities Commission, current and prospective shareholders and other investors.

Other Requirements:

A need to work flexibly, adjusting hours on a week-by-week basis to accommodate the operation of the Board, Board Committee and Exco meeting schedules across the year. There will be occasional need to work longer hours to meet deadlines or to work outside normal business hours to ensure legal and company secretariat requirements are met on a timely basis. Normally expected to attend Governance Committee. Attendance at other Board and Committee meetings in London or Kent as required or in the absence of the Board Secretary.

Personal Specification, Attainments & Aptitudes:

Essential:

5 years Company Secretary experience
Experience of managing legal relationships and facilitating the provision of legal legal advice related to commercial/charity law
Financial Services experience is desirable
Company Secretarial qualification
Meticulous attention to detail; highly organised
Excellent written and oral communication skills
Sound judgement and political awareness
Flexibility and adaptability. Able to manage competing priorities and balance stakeholder interests alongside them

If this Company Secretary & Head of Governance opportunity interests you, please please submit your CV for approval now!

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Compliance Officer

Kent, UK

Permanent

Full-time

Job ID:

32360

Published date:

2024-02-28

Summary

Compliance Officer February 2024

About Charity Bank

Charity Bank is the loans and savings bank for people who want to make the world a better place.

Our vision is for a society that fosters vibrant communities and a healthy planet, giving every individual the opportunity to thrive. Charity Bank is ‘of the sector and for the sector’, 100% owned by charities and social purpose investors and dedicated to supporting UK charities and social enterprises.

We use our savers’ money to make much needed loans to enterprising organisations working to create lasting social change in communities across the UK. Since 2002, we have used the money saved with us to provide over £350 million of loan finance to a wide range of organisations across the arts, community, education, environment, faith, health, housing, regeneration, social care and sports sectors.

Our loans are used for a wide range of purposes, from providing accommodation for vulnerable refugees to action sports centres for young people looking for a safe place to skate to residential and respite care centres for those with profound disabilities.

Our co-workers are inspired by the organisations that we support and highly motivated to better equip these charities and social enterpwrises to help the disadvantaged, enrich lives and make our communities better places to live.

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Why work for us? No matter what your role is at Charity Bank, you will be making an essential contribution to the positive social value creation that is the very reason for Charity Bank’s existence.

For every loan that we make and the impact that this has on the organisations we lend to and the people that they serve, we can all say, “Wow, look what we helped to create!”

If your values align with Charity Bank’s, the role matches what you are looking for, and our mission and work excites you – we invite you to apply to join us!

At Charity Bank, we want our team to reflect the diverse communities, organisations, and people that we work with. We are committed to being an inclusive employer and great place to work and we strongly encourage applicants from diverse backgrounds to apply.

We have implemented policies to support this aim and are proud to offer flexible working practices and a caring culture. If you need any reasonable adjustments for any part of the recruitment process and/or working environment, please let us know, in confidence, so we can discuss these with you.

Equality, Diversity and Inclusion

Working in harmony

Mutual respect

Being the change

Values

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Role Profile

1

Job Title: Compliance Officer

Contract: Full Time, Permanent (Four Day Working Week)

Location: Tonbridge, Hybrid

Reporting to: Compliance Manager & MLRO

_________________________________________________________________________________

Overall Purpose of the Role: The Risk and Compliance team covers Compliance, Financial Crime/Anti-Money Laundering (AML), Data Protection (DP)/General Data Protection Regulation (GDPR) and Operational Risk – collectively termed as the “Compliance” team within this role profile. This Compliance Officer role provides support to the Compliance Manager & MLRO and other members of the Compliance team in the development and delivery of a comprehensive risk and compliance framework that enables the Bank to meet regulatory requirements on an ongoing basis across the above four areas. The role provides the opportunity to work with multiple parts of the bank and grow your compliance knowledge within a charitable lending/savings establishment in providing administrative support to the Compliance Manager & MLRO’s team. You will gain an in-depth understanding in reviewing internal banking policies and ensure these are aligned and updated with external banking regulations. Deliver and administer compliance training on policies, procedures and other ad-hoc compliance topics where required. Opportunities to participate in the development and implementation of a comprehensive risk and compliance framework, as required for the Bank to operate high banking standards. We will be supportive throughout your learning journey with us so that you can achieve solid regulatory knowledge. Dimensions of the Role:

• No direct reports. Key Contacts: Internal • All staff/departments External • PRA/Bank of England, FCA, ICO, FSCS, FOS • UK Finance and other industry bodies • Auditors and legal advisors • NCA/law enforcement agencies

Other Requirements: • Rarely - may be required to work occasional long hours

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Key Accountabilities

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Compliance/AML/DP/GDPR 1. Support in the development/establishment of adequate in-house controls and compliance

procedures and maintain appropriate records/registers. 2. Support the Compliance Monitoring Programme (CMP) in meeting the needs of the business and

regulatory systems and undertake business wide reviews covering SYSC, COBS, DISP, TC, SUP, Data Protection/GDPR and JMLSG requirements within the agreed framework for Treating Customers Fairly (TCF)/Conduct Risk; produce reports to the Compliance Manager & MLRO/management team on findings.

3. Review financial promotions. 4. Review regulatory papers and monitor outside developments to determine relevance/impact on

the business – communicating to Compliance team members and other stakeholders proposed/pending regulatory changes and their likely impact on the business so that the Bank can put appropriate processes in place to meet future regulatory requirements.

5. Maintain policy updates (including the Compliance Manual) falling within the remit of the Compliance team - ensure these are kept up to date with legal and regulatory requirements.

6. Prepare and submit regulatory returns and reports and contribute to the management information reports.

7. Provide advice, training and guidance to business areas on regulatory matters (including complaints) and support training administration.

8. Maintain an up-to-date knowledge/awareness of relevant regulatory issues and future trends. 9. As the role develops, the role-holder may be required to review Data Protection Impact

Assessments (DPIAs) and liaise with the business to finalise ahead of final sign off by the DP Lead.

General 1. Undertake general administration duties, project work and minute meetings, as requested, and

participate in staff forums/meetings, as appropriate. 2. Contribute to the effective and efficient running of the Compliance function; represent the team

appropriately across the organisation and Charity Bank suitably to the wider community.

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Person Specification

3

Essential Desirable Experience  Minimum 2/3 years’ experience in Compliance in

a financial services environment  Working generalist Compliance knowledge  Knowledge and good understanding of PRA/FCA

rules and guidance

 Experience of undertaking Compliance monitoring quality assurance programmes/reviews

 Experience in a small bank, building society, large credit union or community bank

 Minute taking experience  Experience of operational risk

frameworks and an understanding of the key risks and controls that exist in the principal operational areas of a small financial services firm

 Understanding of the needs of and issues facing the third sector

 Writing of policies and processes.

Attainments  Graduate calibre/bachelor’s degree or equivalent/relevant industry qualification

 Further industry specific qualifications

Special Aptitudes

 A self-starter, able to work on own initiative to deliver high quality outcomes within agreed timescales

 Meticulous attention to detail; highly organised; systematic in approach

 High level of common sense; sound judgement; practical and pragmatic

 Able to manage competing priorities and balance stakeholder interests

 Computer-literate: MS Office as a minimum  Excellent presentation and verbal and written

communication skills and communicate effectively with a variety of audiences

 Numerically competent  Ability to produce comprehensive reports  Ability to interpret legislation and regulatory

literature  Persistence, an eye for detail and ability to

complete projects and keep to deadlines

6

Person Specification

4

Essential

Desirable

Disposition  A high degree of personal integrity, trustworthiness and confidentiality

 Pragmatic, resilient  Good interpersonal skills  A strong commitment to Charity Bank’s mission

and values Open to challenge and willing to learn

Thinking Style

 Proactive in identifying problems and presenting possible solutions

 Flexible and willing to adapt to changing priorities  Process-driven, able to review and improve

processes and procedures  Good at evaluating customer needs through

effective questioning and quickly assimilating information from a wide range of sources

 Punctual and reliable

Motivation

 Committed to own continuing personal development

Circumstances  Willing to be flexible and work long hours on occasions to meet deadlines

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The Four-Day Week

At Charity Bank, we prioritise the well-being of our team members alongside the pursuit of our social mission. The Charity Bank four-day week is an innovative initiative that sets us apart in fostering a thriving workplace culture.

Why the Charity Bank Four-Day Week?

Our belief is simple: a supported and motivated team delivers exceptional customer service and propels us toward our social goals. By offering all staff the opportunity to work four days a week with full-time pay, we prioritise a healthy work-life balance, boost morale, and enhance overall job satisfaction.

Commitment to Productivity and Continuous Improvement:

The four-day week is not merely a benefit but a mutual commitment. In exchange for increased productivity, we challenge established ways of working, constantly seeking opportunities to improve processes and enhance efficiency across the team and organisation.

Key Features:

1. Work-Life Balance: Our four-day week promotes an improved work-life balance, granting more time for personal pursuits, family, and self-care.

2. Full Pay: Despite fewer hours, employees receive equal compensation, recognising and rewarding their commitment.

3. Productivity Boost: The strategic four-day week enhances productivity, with studies showing increased focus, creativity, and efficiency.

4. Equality and Diversity: Our four-day week and flexible working policy align with our goal of fostering an inclusive and positive employee experience. We actively promote equal opportunity, attract diverse talent, and support personal growth.

5. Social Mission Support: Prioritising team well-being empowers contributions to our social mission, creating a positive ripple effect for both employees and the communities we serve.

The Charity Bank Four-Day Week: Redefining Work-Life Balance

How it Works

For more information and FAQs, visit www.charitybank.org. Join us in redefining the workplace and making a lasting impact.

Our four-day week consists of 32 hours, typically spread across four eight-hour days, allowing employees the flexibility to choose either a Friday or Monday as their day off.

Days off are protected and treated like weekends, ensuring uninterrupted personal time.

The arrangement is flexible, adapting to part-time employees on a pro rata basis.

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The benefits In addition to salary Charity Bank offers a generous benefits package.

• Annual Leave – 25 days per annum plus bank holidays, pro-rata in year of joining (and also for part-time), with opportunity in increase to a maximum of 30 days (pro-rata)

• Four Day Week - supporting work-life balance.

• WeCare – free access to online 24/7 GP and Second Medical Opinion service

• Employee Assistance Programme – Health/Work/Life concerns 24/365

• Perkbox – employee discounts and deals to help save money

• Contributory Pension Scheme – auto enrolment in place

• Bank Workers Charity – guides and webinars on money, health, relationships, work etc

• Life Assurance – 3 x salary paid to beneficiaries if death in service

• Private Medical Cover, subject to eligibility criteria

• Group Income Protection

• Car or Season Ticket Loan Scheme

• Cycle to Work and Cycle Loan Scheme

• Computer Loan Scheme

• Enhanced absence payments (inc. maternity, paternity, adoption, and sickness). Subject to eligibility criteria

• Give as You Earn Scheme – charity donations of up to £250 per annum are matched by Charity Bank

• Additional Annual Leave Purchase Scheme – up to 5 days (pro rata) to a maximum of 30 days per year (pro-rata)

• Volunteering – opportunity to volunteer at a charity, social enterprise, or community group each year.

Available at point of joining:

Available after successful trial period:

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Registered Office: The Charity Bank Limited, Fosse House, 182 High Street, Tonbridge, TN9 1BE. Company registered in England and Wales No. 4330018. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No.207701. Member of the Financial Services Compensation Scheme (FSCS).

CB03101-V1

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Regulatory Compliance Manager

London

Permanent

Full-time

Job ID:

32361

Published date:

2024-02-28

Summary

Loans 2 Go Limited

Bridge Studios

34a Deodar Road

London

SW15 2NN

Authorised and Regulated by the Financial Conduct Authority

Loans 2 Go® is a registered trade mark of Loans 2 Go Limited.

Registered Office: Bridge Studios, 34a Deodar Road, London SW15 2NN. Registered in England. No.

4519020.

Regulatory Compliance Manager

Financial Services Business Area- Consumer Credit

Permanent role

Hybrid working- 2 days a week in office

Salary – Negotiable

Company Overview:

Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we

aim to give lines of credit to those who mainstream lenders have neglected. We are growing and

adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands

of customers and the business has transformed from a traditional high-street lender to a multi-

channel, online loan provider. We are regulated by the Financial Conduct Authority and fully

compliant with our obligations under Consumer Duty. We understand the importance of providing

fair and transparent products and services as the key to unlocking a prosperous future for the

business. We will continue to adapt, improve, and implement changes where required to improve

our people, the business, and the overall quality of our customer experience.

The Role:

Reporting to the Chief Risk Officer (CRO), the successful applicant will be responsible for compliance

and financial crime monitoring, compliance advice, horizon scanning and working with the business

to maintain and improve our compliance environment.

The business operates hybrid working with the expectation to be present in our London office

whenever needed and for at least two days per week.

Key Responsibilities:

• Working closely with the CRO to manage all regulatory activity throughout the company.

• Conduct compliance reviews internally and with our broker population.

• Maintain the Compliance Manual.

• Maintain compliance records.

• Providing guidance and support to managers across the business.

• Develop and maintain strong relationships with internal stakeholders, including the

Directors, to ensure that an effective compliance function is delivered.

• Keep abreast of developments in regulation and regulator activity, advising the business.

Requirements:

• Proven experience in FCA compliance, preferably gained in a consumer credit provider.

• Self-starter and ability to identify priorities.

• Confidence and experienced to interact with senior management and regulators.

Loans 2 Go Limited

Bridge Studios

34a Deodar Road

London

SW15 2NN

Authorised and Regulated by the Financial Conduct Authority

Loans 2 Go® is a registered trade mark of Loans 2 Go Limited.

Registered Office: Bridge Studios, 34a Deodar Road, London SW15 2NN. Registered in England. No.

4519020.

• Ability to see all sides of a disagreement, and able to find a commercially viable solution

where possible.

• Strong analytical and problem-solving skills.

• Excellent communication skills, both written and verbal.

• Ability to work under pressure and tight deadlines.

• A customer-focused approach to work.

• Lives within a reasonable commute of SW15, London.

Some benefits we offer:

• Hybrid Working Scheme available, eligible employees will be working from their UK homes

and the office as and when requested to do so, as per the business needs

• Up to 20% discretionary management bonus

• 25 days holiday per year, plus bank holidays

• Accrued Holiday Sellback Scheme

• Annual flu vaccination

• Milestone Service Reward Programme

• Life Insurance Cover

• Incapacity Insurance Cover

• Gym Membership Discount

• Employee Assistance Programme - 24/7 Free and confidential counselling

• Refer-a-friend Scheme with financial incentives

• Training and advancement opportunities

• Pension scheme

• Shower facilities on site

Read More Apply Now

Regulatory Advisory Consultant

Egham, UK

Permanent

Full-time

Job ID:

32359

Published date:

2024-02-22

Summary

We are working with a thriving surrey based boutique consultancy who are looking to appoint a senior member of the team as a Regulatory Advisory Consultant.

The successful candidate will be looking to ultilise existing skills through challenging and diverse work. The key aspects of the role are broad ranging and include:

Providing support and mentoring to the team of independent Consultants
Managing internal workstreams and projects
Research into both current and future regulatory requirements and expectations
Providing (pre-approved) regulatory guidance and compliance advice to clients
Taking a key role in initiating and developing business opportunities
Leading the delivery of client projects/engagements
Drafting and reviewing deliverables including Project Initiation Documents, engagement (MI) updates and final reports

Work will likely include both short and longer term assignments across a range of sectors, firms and business models.

Core Duties:

Attend and support meetings to identify and qualify potential opportunities with new and existing clients
Draft and review client proposals
Organise consultancy resources and client engagements
Deliver regulatory consultancy engagements in line with the requirements set out in the “Engagement Lifecycle”
Produce detailed reports and action plans for clients to enhance their compliance with regulatory obligations and expectations
Maintain positive and open working relationships with the FCA and other internal stakeholders
Assist with the design and development of new products and services
Oversight and management of ISO27001 & IS9001 frameworks
Draft and support end-to-end process mapping and implementation of policies, processes and controls
Managing data governance across the business

Qualifications, Knowledge, Skills, Experience:

Detailed understanding of the FCA Handbook, Conduct of Business rules and regulatory requirements for FCA Solo Regulated Firms.
A minimum of 5 years’ experience in one or more of the following:
A Regulatory / Advisory Consultancy, and/or
A FCA regulated financial services business e.g. Consumer Credit, General Insurance, Mortgage, IFA/Wealth Management, Investment/Asset Management and/or
Working directly for FCA in Authorisations, Supervision or Enforcement

Qualifications:

Industry/Compliance qualifications (QCF Level 4 or higher), and/or
Specialism specific qualification (e.g., CISI Diploma in Investment Compliance).

Skills:

Strong client and delivery focus
Excellent written communication skills and the ability to produce accurate and high quality written content
Strong interpersonal skills

Read More Apply Now

Paraplanner

London (hybrid)

Permanent

Full-time

Job ID:

32350

Published date:

2024-01-25

Summary

We are delighted to be working with brand new boutique wealth management firm in central London. They are looking to appoint a Paraplanner to help provide ongoing servicing of a portfolio of clients to deliver good and fair client outcomes.

Purpose of Role

You will support an adviser to grow their client bank by increasingly taking on the day-to-day client relationships. You will work with a set group of clients but will also work with other clients as required to provide cover and capacity and for development opportunities. The role will have a significant degree of client contact by phone and face to face in meetings including proactive client contact rather than just responding to incoming work.

Key Responsibilities

Prepare specific advice recommendations as part of a client’s overall plan (advice within your scope of permissions does not need to be signed off by Adviser). Note there will not be another Paraplanner involved in these cases and common sense should be applied to ensure work is reviewed before it goes out the door for spelling, calculations, etc.

- Research product and provider details
- Prepare recommendation reports in line with company guidelines
- Co-ordinate follow up and implementation of advice
- Support Adviser in handling client queries
- Liaise with client support to ensure advice implemented effectively and accurately

Manage client reviews and ongoing client management for an agreed list of clients. Review meetings can be completed without an Adviser in agreement with the lead Adviser
- Proactively organise annual review programme
- Oversee annual review meeting packs, assisting in setting agenda & Voyant updates
- Lead meetings (in person or virtual)
- Prepare meeting notes and complete product suitability assessments
- Own follow up actions to ensure all actioned

Proactively develop relationships with an agreed list of clients so that you increasingly become their trusted adviser through for e.g. phone ‘check-ins’, proactive contact

Support in the onboarding of new clients (this will always involve an Adviser)
- Attending discovery meetings and supporting fact finding
- Preparing Voyant base plans and scenarios
- Developing strategy in conjunction with adviser
- Presenting plans to clients and agreeing strategy and way forward

Work collaboratively with the Adviser and wider team
- Keep the lead Adviser updated on activity with the client through regular touch points
- Work collaboratively as a team to deliver the best outcomes to the client and the business
- Maintain client files to ensure these remain compliant and all records are updated on relevant systems i.e. Sharepoint, Curo in accordance with company processes

Maintain technical knowledge and competence across core product areas

Skills & Experience

Level 4 qualified and minimum of 2 years’ experience in a paraplanner or equivalent role
Experience of building cash flow plans ideally using Voyant
Good attention to detail and focus on delivering a quality output
Strong client servicing skills and ability to build relationships with clients

Future Progression

For those paraplanners looking to remain working in a paraplanning capacity the next step up would be to a senior paraplanner. However, there is an opportunity for those who want to progress to Advising and the structure that's in place supports this transition.

Please submit your CV if you are interested in this vacancy.

Read More Apply Now

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