Job Description

We are working on behalf of a fantastic Midlands based insurer, who are looking to add to their Compliance team due to continued growth. They are seeking a Quality Assurance Officer who will be carrying out monthly technical underwriting audits, typical volumes per month would be around 60 audits and above. 

Key Responsibilities:

• Conduct Quality Assurance Audits within the Underwriting Services Department to monitor adherence to underwriting guidelines and licence authorities.
• Conduct Quality Assurance Audits within other departments to assess service quality and adherence to internal processes.
• Analyse the compliance standards being achieved by conducting Quality Assurance Audits and provide ongoing assurance of adherence to regulatory requirements.
• Proactively identify areas for improvement where required and work with the business to implement remedial actions.

Job Requirements:

• Background working in an insurance environment
• Demonstratable experience working in a compliance, conduct or QA role
• Good knowledge of FCA Rules and Regulations
• A proactive ‘can do’ and flexible attitude. Be able to recognise priorities a short notice
• An excellent standard of literacy, numeracy and attention to detail
• Self-Motivated and good organisational skills. Able to manage own workload and deliver against deadlines with minimal supervision
• Ability to work independently and confidentially
• Experienced in the use of all Microsoft Office applications to an intermediate level
• Good analytical and problem solving skills
• Strong communication skills, both verbal and written, and ability to communicate at all levels
• Ability to build successful relationships with all stakeholders
• Champions the compliance culture and acts as a role model
• Takes responsibility for own development
• Good judgement and listening skills
• Ability to innovate and improve working processes

Benefits:

• Workplace Pension Scheme offering you flexibility of up to 16%
• Minimum of 27 days holiday plus bank holidays
• 1 Paid Volunteer Day per year
• Health Cash Plan and Virtual GP Services
• Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services
• Professional Membership Status – as part of holding CII Chartered Insurance Status we a variety of funding options are available to support our staff in achieving industry standard qualifications.
• Employee recognition awards and annual employee awards
• Staff social events throughout the year, including Summer and Christmas parties
• Long Service awards
• Free onsite parking
• Matched funding for charities
• Death in Service benefit