Job Description

• To actively contribute to the development of the firms strategy and business planning and undertake best endeavours in their achievement, in the Delegated Authority manager role, by managing the governance, risk and assurance and the internal audit of our processes.
• To establish and operate controls that enable the business and their clients to treat customers fairly.
• To operate according to established controls that enable the firm and clients to treat customers fairly and keep the customers at the centre of the firms and clients’ businesses.
• To demonstrate a high work ethic and possess core knowledge and skills to support strategic objectives.

Duties & Responsibilities:

• Management of the firms Delegated Authority process including binder approval and Coverholders audits strategy and performance.
• Ensure the Coverholders audit programme is scheduled, monitored and subsequent audit recommendations are actioned.
• Accountable for due diligence in regard to contract checks and Coverholders pre and post bind approval processes to ensure compliance with the firms requirements and standards.
• Manage new product and facility onboarding process.
• Manage, review and control the ongoing fair value assessment program.
• Manage and control the delegation of underwriting authority to clients taking into account limits and individual competencies
• Work closely with underwriters and provide guidance to enable the correct management and monitoring of binding authorities
• Ensure bordereaux reviews are used as an effective tool in management of accounts.
• Understand and meet all legal, regulatory and compliance requirements within your area of responsibility
• Comply with agreed client service levels including timely and accurate response to client queries and referrals and investigation and resolution of complaints and service failures
• Act as team liaison with underwriting divisions, taking responsibility for understanding all delegated underwriting issues facing those divisions.
• Maintain knowledge of wider business practices and issues in other teams to facilitate a holistic approach to delegated underwriting management.
• Assist in the set up and development of new facilities and systems where required from first contact to implementation.
• Analyse new submissions for extensions to existing facilities and systems and manage external and internal processes from first contact to implementation.
• Work cross functionally with Compliance, Claims, Finance and Actuarial Teams.
• Conduct monthly review of contract data and underwriting results preparing reports for head(s) of Underwriting.

• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and cooperative with the FCA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.

• Team player - Demonstrates flexibility and empathy and takes responsibility as required
• Delivering Results - Demonstrates commitment to the identified results, meets deadlines, is motivated and has a “can do” approach
• Regulatory & Compliance - Demonstrates an awareness of the regulatory environment and implements regulatory and compliance requirements as appropriate
• Proactivity & Initiative - Uses initiative, shares ideas and suggests improvements, constructively challenges the status quo
• Transparency - Operates in a fair, open manner, surfaces issues in a timely way
• Accuracy - Demonstrates diligence and attention to detail to ensure thoroughness and accuracy in tasks

• Company & Industry Awareness - Understanding and knowledge of the business and the market; awareness of financial issues and business priorities
• Interpersonal & Communication Skills - Builds effective relationships with stakeholders and communicates in a clear way. Listens and adapts style to particular situations, sensitive to individuals and circumstances
• Planning & Organising - Organises time and prioritises effectively to deliver within expected timeframes
• Customer Focus - Maintains professionalism, fair treatment and effective relationship management. Responds in a timely way demonstrating respect, tact and diplomacy
• Decision Making - Looks to solve problems in a constructive way, makes timely decisions, and develops results-focused action plans

Remuneration & Benefits:

Salary up to £48,000 dependent on experience.

Pension. Day One - Auto Enrolment - Employee 5%, Employer 10%

Medical Cover - Benefit in Kind

Leisure Allowance - £1000

Group Income Protection/EAP

Group Life Insurance

25 days holiday (+ bank holidays increasing after 3 yrs service)