We are working on behalf of a fantastic Midlands based insurer, who are looking to add to their Compliance team due to continued growth. They are seeking a Quality Assurance Officer who will be carrying out monthly technical underwriting audits, typical volumes per month would be around 60 audits and above. 

Key Responsibilities:

• Conduct Quality Assurance Audits within the Underwriting Services Department to monitor adherence to underwriting guidelines and licence authorities.
• Conduct Quality Assurance Audits within other departments to assess service quality and adherence to internal processes.
• Analyse the compliance standards being achieved by conducting Quality Assurance Audits and provide ongoing assurance of adherence to regulatory requirements.
• Proactively identify areas for improvement where required and work with the business to implement remedial actions.

Job Requirements:

• Background working in an insurance environment
• Demonstratable experience working in a compliance, conduct or QA role
• Good knowledge of FCA Rules and Regulations
• A proactive ‘can do’ and flexible attitude. Be able to recognise priorities a short notice
• An excellent standard of literacy, numeracy and attention to detail
• Self-Motivated and good organisational skills. Able to manage own workload and deliver against deadlines with minimal supervision
• Ability to work independently and confidentially
• Experienced in the use of all Microsoft Office applications to an intermediate level
• Good analytical and problem solving skills
• Strong communication skills, both verbal and written, and ability to communicate at all levels
• Ability to build successful relationships with all stakeholders
• Champions the compliance culture and acts as a role model
• Takes responsibility for own development
• Good judgement and listening skills
• Ability to innovate and improve working processes

Benefits:

• Workplace Pension Scheme offering you flexibility of up to 16%
• Minimum of 27 days holiday plus bank holidays
• 1 Paid Volunteer Day per year
• Health Cash Plan and Virtual GP Services
• Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services
• Professional Membership Status – as part of holding CII Chartered Insurance Status we a variety of funding options are available to support our staff in achieving industry standard qualifications.
• Employee recognition awards and annual employee awards
• Staff social events throughout the year, including Summer and Christmas parties
• Long Service awards
• Free onsite parking
• Matched funding for charities
• Death in Service benefit

We are thrilled to be partnering with a new client that operate within the insurance space. Due to growth they are looking to hire a Risk & Compliance Manager. This is a hybrid role, with a minimum of 2 days required in the office per week.

Key Responsibilities:

• Working closely with the Head of Risk & Compliance, you will support the delivery of the departmental business plan in line with the company strategy, by leading the Risk and Compliance team to achieve departmental objectives.
• Building effective relationships within the business to ensure that an effective compliance culture is in place, promoting positive engagement and behaviours within Commercial Express, leading by example as a role model.
• Development and enhancement of compliance processes in accordance with market practice to meet regulatory expectations, setting up and monitoring adequate and appropriate systems and controls to ensure that the firm meets its regulatory requirements.
• Leading on the development, implementation and maintenance of compliance policies and procedures.
• Providing sound compliance advice to business stakeholders and escalating material compliance issues to the Head of Risk & Compliance on identification, with analysis of impact, criticality and remedial options.
• Motivate your department to perform their duties to the highest level, achieve company KPI’s and Objectives by ensuring your teams are performing in line with agreed targets.

This role includes Line Management responsibilities.

Job Requirements:

• Background working in an insurance environment
• Demonstratable experience working in a compliance or conduct role
• Good knowledge of FCA Rules and Regulations
• A proactive ‘can do’ and flexible attitude. Be able to recognise priorities at short notice
• Champions the compliance culture
• Adherence to FCA principles and act as a role model for the company, leading by example
• Experience in people management, driving staff to achieve targets and goals
• Managing change effectively
• Experienced in the use of all Microsoft Office applications to an intermediate level
• Good analytical, problem solving skills
• Ability to build successful relationships with stakeholders
• Takes responsibility for own development
• Ability to innovate and improve processes to drive efficiencies
• Forward strategic thinking
• Excellent organisation skills
• Excellent verbal, written and listening communication skills
• Excellent judgement and decision making
• Ability to use initiative and work well under pressure
• Analysis of management information.
• Ability to present information/training by adapting content and tone to suit audience

Benefits:

• Workplace Pension Scheme offering you flexibility of up to 16%
• 29 days holiday plus bank holidays
• 1 Paid Volunteer Day per year
• Health Cash Plan and Virtual GP Services
• Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services
• Professional Membership Status – as part of holding CII Chartered Insurance Status, a variety of funding options are offered to support staff in achieving industry standard qualifications
• Employee recognition awards and annual employee awards
• Staff social events throughout the year, including Summer and Christmas parties
• Long Service awards
• Free onsite parking
• Matched funding for charities
• Death in Service benefit